Patient Service Specialist

Voluntary Protection Programs Participants' Association, Inc.; Northern (KY); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Paid holidays

Hybrid schedule

Training provided

Job summary

Urogynecology Consultants in Newtown Square, PA seeks a Patient Service Specialist to handle patient communications, scheduling, and front-desk coordination. Join a team focused on compassionate care with hybrid work options.

Responsibilities include greeting patients, verifying insurance, and coordinating with clinicians; on-site days require HIPAA compliance and accuracy in documentation.

Qualifications

• 1+ year of medical customer service or front-desk experience.
• Experience with EHR and phone-based scheduling.
• Ability to work hybrid with on-site days in Newtown Square, PA.

Responsibilities

• Answer inbound patient calls, portal messages, and inquiries.
• Schedule appointments and manage physician calendars.
• Greet patients, collect copays, verify insurance/ID on-site days.
• Triage messages, refill requests, and paperwork to staff.
• Maintain HIPAA confidentiality and privacy.

Skills

Medical customer service

EHR systems

Phone scheduling

Verbal communication

Remote work setup

Job description

Urogynecology Consultants in Newtown Square, PA provides specialized, compassionate medical and surgical care to women throughout Greater Philadelphia. We are seeking an empathetic, reliable Patient Service Specialist to manage patient communications, appointment scheduling, and front-desk coordination.

Schedule & Location

• Job Type: Full-Time, Monday through Friday (Day Shift)
• Pay Range: $24.00 – $29.00 per hour
• Work Location: Hybrid in Newtown Square, PA 19073

Key Responsibilities

• Answer inbound patient phone calls, respond to portal messages, and assist with general practice inquiries.
• Schedule patient appointments, manage physician calendars, and send pre-visit instructions using our Electronic Health Record (EHR) system.
• Greet patients face-to-face, collect copays, and verify insurance and ID cards on scheduled on-site clinic days.
• Triage patient phone messages, refill requests, and paperwork directly to our clinical staff and physicians.
• Maintain strict patient confidentiality and adhere to all HIPAA guidelines.

Qualifications & Skills

• 1+ years of experience in medical customer service, patient coordination, or medical office admin.
• Experience using Electronic Health Record (EHR) systems and phone scheduling platforms.
• Strong verbal communication and professional phone demeanor.
• Reliable high-speed internet and a quiet home office setup for remote work days.
• Must live within commuting distance of Newtown Square, PA 19073 for required on-site clinic days.

Benefits

• Health, dental, and vision insurance options
• Paid Time Off (PTO) and paid holidays
• Predictable weekday hours with no nights, weekends, or holidays
• Equipment and training provided directly by the practice

Pay: $25.41 - $30.60 per hour

Expected hours: 40.0 per week

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Newtown Square, PA 19073