Patient Service Specialist

Brown University Health; Dartmouth (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health seeks a Patient Service Specialist to join the front desk and administration team at our Dartmouth location. You will handle patient calls, appointments, registrations, and insurance verification while maintaining professionalism and patient confidentiality.

You will document interactions in EPIC, assist with pre-visit planning, and support revenue cycle activities. A high school diploma and medical assistant exposure are preferred, with strong customer service as a must.

Qualifications

• One to three years as a medical assistant preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Athena a plus).
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Responsibilities

• Answers calls and routes messages; provides routine information to callers and ensures the right staff receives information.
• Delivers high level customer service to patients of the practice.
• Creates patient cases and documents calls and messages in EPIC.
• Schedules patient appointments and testing as requested.
• Registers patients in EMR, verifies demographics, and obtains insurance information.
• Collects insurance co-pays and follows scheduling notes.
• Performs pre-visit planning and insurance eligibility checks.
• Obtains prior authorizations or referrals as needed.
• Maintains confidentiality and adheres to BHMG policies.

Skills

Customer service

Communication

Interpersonal skills

Independent work

Education

High School Diploma or equivalent

Medical assistant program or equivalent preferred

Tools

Athena EMR

Microsoft Office

Job description

Summary

Job Description

This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in-person, over the phone, or via email.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

Responsibilities

• Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.
• Provides a high level of customer service to all new and existing patients of the practice.
• Creates patient cases and documents telephone calls and messages into EPIC.
• Schedules patient appointments and appropriate testing for patients as requested.
• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
• Collects required insurance co-pays from patients including any prior balances.
• Follows scheduling notes and direct schedules patient visits in other BHMG practices as advised.
• Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.
• Performs work in EMR buckets as directed and per practice need.
• Responsible to inform manager of administrative supply needs or assists with ordering.
• Follows up with providers on missing slips and creates claims in EPIC.
• Responsible to work assigned revenue cycle buckets as directed.
• Must be able to work independently with little supervision.
• Adheres to BHMG policies.
• Always uses discretion to ensure patient confidentiality.
• Performs other duties as requested.

Required Qualifications

• One to three years as a medical assistant preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Athena a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred

Education

High School Diploma or equivalent required. Education from approved medical assistant program or equivalent preferred.

Pay Range

$18.13-$29.90

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

535 Faunce Corner Road - 535 Faunce Corner Road North Dartmouth, Massachusetts 02747

Work Type

m-f 8-5

Work Shift

Day

Daily Hours

8 hours

Driving Required

No