MG Patient Service Specialist

Brown University Health; North Dartmouth (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Patient Service Specialist to join the administrative team in North Dartmouth, MA. You will handle front-end tasks, schedule appointments, manage EMR (Athena), and ensure accurate patient data and insurance information while upholding our values of Compassion, Accountability, Respect, and Excellence.

The role emphasizes high-quality customer service, effective communication with patients, and adherence to privacy standards.

Qualifications

• 1–3 years as a medical secretary preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred (Athena a plus).
• Experience with Microsoft Office (Word, Excel, Outlook) preferred.

Responsibilities

• Answers calls and routes messages; provides routine information with approved medical guidance.
• Delivers high level customer service to patients.
• Creates patient cases and documents in Athena or other EMR.
• Schedules appointments and testing as requested.
• Registers patients and verifies demographics and insurance; conducts eligibility checks.
• Collects insurance co-pays and balances.
• Follows scheduling notes and directs scheduling across BHMG practices.
• Performs pre-visit planning and insurance eligibility checks.
• Obtains prior authorizations and/or referrals as needed.
• Performs outreach for select patient groups and schedules specialty appointments.
• Maintains EMR buckets per practice needs.
• Notifies manager of supply needs and assists with ordering.
• Follows up with providers on missing slips and creates claims in Athena.
• Works assigned revenue cycle buckets.
• Maintains independence with minimal supervision.
• Adheres to BHMG policies and protects patient confidentiality.
• Performs other duties as requested.

Skills

Customer service

Communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Athena EMR

Microsoft Office

Job description

Summary

This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in-person, over the phone, or via email. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

Responsibilities

• Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.
• Provides a high level of customer service to all new and existing patients of the practice.
• Creates patient cases and documents telephone calls and messages into Athena or other EMR.
• Schedules patient appointments and appropriate testing for patients as requested.
• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
• Collects required insurance co-pays from patients including any prior balances.
• Follows scheduling notes and direct schedules patient visits in other BHMG practices as advised.
• Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.
• Performs work in EMR buckets as directed and per practice need.
• Responsible to inform manager of administrative supply needs or assists with ordering.
• Follows up with providers on missing slips and creates claims in Athena.
• Responsible to work assigned revenue cycle buckets as directed.
• Must be able to work independently with little supervision.
• Adheres to BHMG policies.
• Always uses discretion to ensure patient confidentiality.
• Performs other duties as requested.

Minimum Qualifications

• One to three years as a medical secretary preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Athena a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Education

High School Diploma or equivalent required.

Pay Range

$18.13-$29.90

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

531 Faunce Corner Road - 531 Faunce Corner Road North Dartmouth, Massachusetts 02747

Work Type

Monday through Friday 8am to 5PM

Work Shift

Day

Daily Hours

8 hours

Driving Required

No