MG Patient Service Spec

Brown University Health; North Dartmouth (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in North Dartmouth, MA seeks a Patient Service Specialist to support front-end operations in the SMG physician practice. You will handle calls, scheduling, EMR data entry, and patient outreach with a focus on accuracy and privacy.

Key duties include registering patients, verifying demographics and insurance, collecting co-pays, obtaining referrals, and coordinating with providers to ensure smooth daily workflows.

Qualifications

• Minimum 1 year of medical secretary experience required.
• Excellent customer service and communication skills.
• Experience with Athena EMR preferred.

Responsibilities

• Answer calls and route messages; provide routine information.
• Create patient cases and document calls in EMR.
• Schedule appointments and testing; verify demographics and insurance.
• Collect co-pays and process authorizations/referrals as needed.
• Maintain patient confidentiality and operate independently.

Skills

Customer service

Communication

Interpersonal skills

Office software

Education

High School Diploma or equivalent

Tools

Athena EMR

Microsoft Office

Excel

Outlook

Job description

SUMMARY:

This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the SMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in-person, over the phone, or via email.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and Collaborate

RESPONSIBILITIES:

KEY RESPONSIBILITIES:

Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.Provides a high level of customer service to all new and existing patients of the practice.Creates patient cases and documents telephone calls and messages into Athena or other EMR.Schedules patient appointments and appropriate testing for patients as requested.Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.Collects required insurance co-pays from patients including any prior balances.Follows scheduling notes and direct schedules patient visits in other SMG practices as advised.Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.Responsible to obtain prior authorizations and/or insurance referrals as per practice need.Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.Performs work in EMR buckets as directed and per practice need.Responsible to inform manager of administrative supply needs or assists with ordering.Follows up with providers on missing slips and creates claims in Athena.Responsible to work assigned revenue cycle buckets as directed.Must be able to work independently with little supervision.Adheres to SMG policies.Always uses discretion to ensure patient confidentiality.Performs other duties as requested.

MINIMUM QUALIFICATIONS:

REQUIRED QUALIFICATIONS:

One to three years as a medical secretary preferred.Strong customer service excellence expected.Excellent communication and interpersonal skills requiredExperience with EMR strongly preferred. (Athena a plus)Experience with Microsoft Office, Word, Excel, and Outlook preferred.

EDUCATION:

High School Diploma or equivalent required.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Hawthorn Medical Associates-NDartmouth-535 Faunce Corner Rd - 535 Faunce Corner Road North Dartmouth, Massachusetts 02747

Work Type:

Monday-Friday 9-6 Saturday rotation 8-12

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No