MG Patient Service Specialist

BHMG Lifespan Physician Group, Inc., d/b/a Brown Health Medical Group; Faunce Corner (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Brown University Health in North Dartmouth, MA is seeking a Patient Service Specialist to join the administrative team. You will handle front-end tasks, answer calls, schedule appointments, register patients, and verify insurance while maintaining professionalism and patient confidentiality.

The role requires strong customer service, clear communication, and experience with EMR systems (EPIC preferred) and MS Office.

Qualifications

• 1–3 years as a medical assistant preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred.
• Athena experience is a plus; MS Office tools (Word, Excel, Outlook) preferred.

Responsibilities

• Answer calls and route messages to the appropriate staff.
• Take messages and ensure timely follow-up with providers.
• Provide routine information and only authorized medical advice.
• Deliver high level of customer service to patients.
• Document calls in EPIC and schedule appointments and testing.
• Register patients and verify demographics and insurance information.
• Check insurance eligibility and collect co-pays.
• Follow scheduling notes and coordinate with BHMG practices.

Skills

Customer service

Communication

Interpersonal skills

EMR

EPIC

Athena

Microsoft Office

Outlook

Excel

Education

High School Diploma or equivalent

Medical Assistant program or equivalent preferred

Tools

EPIC

Athena

Microsoft Word

Excel

Outlook

Job description

SUMMARY

This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in-person, over the phone, or via email. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES

• Answers calls and routes telephone calls appropriately;
• takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information.
• Provides routine information to callers and gives only authorized medical advice from a provider.
• Provides a high level of customer service to all new and existing patients of the practice.
• Creates patient cases and documents telephone calls and messages into EPIC.
• Schedules patient appointments and appropriate testing for patients as requested.
• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information.
• Conduct eligibility checks to ensure insurance is reflected accurately.
• Collects required insurance co-pays from patients including any prior balances.
• Follows scheduling notes and direct schedules patient visits in other BHMG practices as advised.
• Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines.
• Schedules specialty appointments/testing as required.
• Performs work in EMR buckets as directed and per practice need.
• Responsible to inform manager of administrative supply needs or assists with ordering.
• Follows up with providers on missing slips and creates claims in EPIC.
• Responsible to work assigned revenue cycle buckets as directed.
• Must be able to work independently with little supervision.
• Adheres to BHMG policies.
• Always uses discretion to ensure patient confidentiality.
• Performs other duties as requested.

REQUIRED QUALIFICATIONS

• One to three years as a medical assistant preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred.
• (Athena a plus) Experience with Microsoft Office, Word, Excel, and Outlook preferred.

EDUCATION

• High School Diploma or equivalent required.
• Education from approved medical assistant program or equivalent preferred.

Pay Range: -

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: 531 Faunce Corner Road - 531 Faunce Corner Road North Dartmouth, Massachusetts 02747 Work Type: 8am to 5PM Work Shift: Day Daily Hours: 8 hours Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day.

Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve.

We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.

Join us and help build a healthier future for our patients - and for yourself.

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