MG Patient Service Spec

Lifespan; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health's BHMG physician practice is seeking a Patient Service Specialist to join the administration team and handle front-end tasks, scheduling, registration, and insurance verification. The role emphasizes exceptional patient service, accurate data entry in EPIC, and follow-through on referrals, authorizations, and billing steps, with flexible shifts and location as needed.

Strong communication and confidentiality are essential as you interact with patients in person, by phone,

Qualifications

• High School Diploma or equivalent required.
• Formal medical assistant program preferred.
• EMR experience preferred (Athena a plus).
• Strong customer service and communication skills.
• Experience with Microsoft Office (Word/Excel/Outlook) preferred.

Responsibilities

• Answer calls, route messages, and provide routine information.
• Deliver high level customer service to patients.
• Create patient cases and document calls in EMR.
• Schedule patient appointments and testing.
• Register patients in EMR and verify demographics and insurance; conduct eligibility checks.
• Collect insurance co-pays and prior balances.
• Follow scheduling notes and direct schedules in other BHMG practices.
• Perform pre-visit planning and insurance eligibility checks.
• Obtain prior authorizations and/or referrals as needed.
• Outreach to patient groups for care and quality initiatives; schedule specialty appointments/testing.
• Work in EMR buckets as directed.
• Inform manager of supply needs or assist with ordering.
• Follow up with providers on slips and create claims in EPIC.
• Work revenue cycle buckets as directed.
• Work independently with little supervision.
• Adhere to policies and patient confidentiality.
• Perform other duties as requested.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma or equivalent

Medical Assistant program

Tools

Athena EMR

Job description

SUMMARY:

This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in-person, over the phone, or via email. This position requires coverage flexibility with shifts and location.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.
• Provides a high level of customer service to all new and existing patients of the practice.
• Creates patient cases and documents telephone calls and messages into EPIC.
• Schedules patient appointments and appropriate testing for patients as requested.
• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
• Collects required insurance co-pays from patients including any prior balances.
• Follows scheduling notes and direct schedules patient visits in other BHMG practices as advised.
• Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.
• Performs work in EMR buckets as directed and per practice need.
• Responsible to inform manager of administrative supply needs or assists with ordering.
• Follows up with providers on missing slips and creates claims in EPIC.
• Responsible to work assigned revenue cycle buckets as directed.
• Must be able to work independently with little supervision.
• Adheres to SMG policies.
• Always uses discretion to ensure patient confidentiality.
• Performs other duties as requested.

REQUIRED QUALIFICATIONS:

• One to three years as a medical assistant preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Athena a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred

EDUCATION:

• High School Diploma or equivalent required.
• Education from approved medical assistant program or equivalent preferred.

PAY RANGE:

$18.13-$29.90

EEO STATEMENT:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION:

91 Washington Street - 91 Washington Street Taunton, Massachusetts 02780

WORK TYPE:

8:00 am - 5:30 pm

WORK SHIFT:

Variable

DAILY HOURS:

8 hours

DRIVING REQUIRED:

No

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