Patient Service & Scheduling Coordinator

Dignity Health; Rancho Cordova (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients and visitors and provide exceptional service in a California clinic. You will be the first point of contact, answer calls, and distribute messages with empathy and accuracy.

You will collect demographics and insurance data, verify eligibility, and schedule appointments using an electronic practice management system, supporting daily operations and patient care goals.

Qualifications

• Six months of outpatient reception experience or equivalent in a high-volume customer service role.
• High School diploma or equivalent.
• Excellent interpersonal, organizational and customer service skills.
• Keyboarding and computer equipment experience required.

Responsibilities

• Greet patients, physicians and visitors and provide exceptional customer service at the front desk.
• Serve as the primary phone contact for the clinic and route messages efficiently.
• Collect and update demographics and insurance information and verify health plan eligibility.
• Schedule appointments using an electronic practice management system and perform clerical duties as needed.

Skills

Customer service

Interpersonal skills

Organizational skills

Phone reception

Keyboarding

Education

High School diploma or equivalent

Tools

Electronic practice management system

Multi-line phones / ACD

Job description

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients and visitors and provide exceptional service in a California clinic. You will be the first point of contact, answer calls, and distribute messages with empathy and accuracy.

You will collect demographics and insurance data, verify eligibility, and schedule appointments using an electronic practice management system, supporting daily operations and patient care goals.