Medical Office Rep II

Dignity Health Medical Group; Stockton (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Dignity Health Medical Group - Stockton, CA is seeking a Medical Office Representative to greet patients and provide exceptional customer service in a busy outpatient clinic.

You will manage phone calls, collect demographics and insurance data, verify eligibility, and schedule appointments using our electronic practice management system while performing general clerical duties to support daily clinic operations.

Qualifications

• Six months of outpatient Medical Office Receptionist experience preferred.
• High School diploma or equivalent required.
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding skills and basic office equipment experience required.

Responsibilities

• Greet patients and act as the first point of contact for patients, physicians and visitors.
• Be the primary phone contact for incoming calls and communicate messages effectively.
• Collect and update demographics and insurance information; verify health plan eligibility.
• Schedule appointments using an electronic practice management system and handle other clerical duties as needed.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Empathy

Keyboarding

Education

High School diploma

Tools

Electronic practice management system

Multi-line phones

ACD phones

Job description

Job Summary and Responsibilities

As our Medical Office Representative within Dignity Health Medical Foundation clinics, you will be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages.

Every day you will collect and update demographics and insurance information, verify health plan eligibility, take complete and accurate messages, schedule mutually acceptable appointment times utilizing an electronic practice management system, and perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives.

To be successful in this role, you will bring enthusiasm to help others, work efficiently, and provide empathy for our patients.

• Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. 'Thank you for choosing Mercy Imaging Center this is (your name) how can I help you'
• Uses scripted closing at every interaction. 'Is there anything else I can do for you' Over the phone and as patients leave the clinic.

Job Requirements

Required:

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills are essential
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment

Preferred:

• Familiarity with an electronic practice management system is preferred
• Experience with multi-line phones/ACD phones preferred Medical terminology preferred

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Dignity Health Medical Group - Stockton, a service of Dignity Health Medical Foundation, is a multi-specialty clinic with three locations in Stockton, California. Along with our local affiliated Dignity Health hospital (St. Joseph's Medical Center), we offer an integrated care delivery system that provides primary care for family medicine and internal medicine, cancer care (gynecologic oncology and radiation oncology), endocrinology, gastroenterology, and general surgery.

One Community. One Mission. One California