Patient Services & Scheduling Coordinator

CommonSpirit Health; Rancho Cordova (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

Dignity Health Medical Foundation in California seeks a Medical Office Representative to greet patients and supporters, manage front-desk communications, and maintain accurate patient records. You will handle phone inquiries, message distribution, and efficient appointment scheduling using our practice management system.

The role emphasizes empathy, reliability, and strong customer service to support daily clinic operations and high-quality patient care.

Qualifications

• Six months' experience in an outpatient setting as a Medical Office Receptionist or similar role.
• Strong communication and customer service abilities.
• Proficient keyboarding and basic computer skills.

Responsibilities

• Greet patients and provide excellent customer service at the front desk.
• Serve as the primary phone contact for incoming calls and relay messages.
• Collect and update demographics and insurance information.
• Verify health plan eligibility and schedule appointments using the practice management system.

Skills

Interpersonal skills

Organizational skills

Customer service

Keyboarding

Education

High School diploma or equivalent

Tools

Electronic practice management system

ACD phone system

Job description

Dignity Health Medical Foundation in California seeks a Medical Office Representative to greet patients and supporters, manage front-desk communications, and maintain accurate patient records. You will handle phone inquiries, message distribution, and efficient appointment scheduling using our practice management system.

The role emphasizes empathy, reliability, and strong customer service to support daily clinic operations and high-quality patient care.