Patient service representive

Duly Health and Care; Glen Ellyn (IL); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Mental health benefit at no cost

Employer provided life and disability

Tuition Reimbursement

Immediate 401(k) match

Paid volunteer time off

Parental leave

Job summary

Duly Health and Care in Glen Ellyn, IL is hiring a Full-Time Patient Services Coordinator to greet patients, schedule appointments, verify insurance, and manage billing at the front desk. You will support provider schedules, ensure accurate demographics, and maintain patient confidentiality under HIPAA.

You will participate in team huddles, monitor patient access metrics, and contribute to smooth day-to-day operations while delivering a high-quality patient experience in a busy clinic setting.

Responsibilities

• Greet patients warmly and professionally during check-in/check-out and appointment scheduling.
• Manage provider schedules and optimize appointment availability to reduce wait times.
• Verify insurance details and update patient demographics in EPIC.
• Collect copays, issue receipts, and reconcile daily transactions with accuracy.

Job description

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.Benefits:• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.• Access to a mental health benefit at no cost.• Employer provided life and disability insurance.• $5,250 Tuition Reimbursement per year.• Immediate 401(k) match.• 40 hours paid volunteer time off.• A culture committed to community engagement and social impact.• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.Position Highlights:Full-Time; 40 hours/weekHours: Monday-Friday 8:00am-5:00pmLocation: Glen Ellyn, ILESSENTIAL DUTIES AND RESPONSIBILITIES:• Greets patients warmly and professionally during check-in, check-out, and appointment scheduling. Conducts regular lobby checks to maintain cleanliness and ensure patient comfort.• Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups.• Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented.• Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail.• Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments.• Clearly communicates information about Duly clinical personnel to patients and other individuals.• Assists with scheduling follow-up and in-house Specialist referral appointments, ensuring patients are connected to appropriate services and specialists.• Participates actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.• Reviews performance dashboards daily to monitor key metrics in Scheduling & Access, Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results.• Maintains strict patient confidentiality and adheres to HIPAA standards in all interactions and documentation.• Monitors patient wait times and communicates delays with empathy and professionalism to enhance the patient experience.• Performs additional duties and special projects as assigned to support departmental goals and improve service delivery.If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.The compensation for this role includes a base pay range of $15.10-22.70, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.Artificial Intelligence DisclosureArtificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.