Ambulatory Service Representative - Specialty Cardiovasular Surgery

New Braunfels Chamber; New Braunfels (TX); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

New Braunfels Chamber seeks a capable medical office administrator to support ambulatory care operations. You will coordinate appointments, verify demographics and insurance, collect co-pays, and assist patients with financial counseling.

The role requires strong computer skills, clear written and verbal communication, and the ability to multitask in a busy clinic environment from 8AM to 5PM, Monday through Friday.

Qualificações

• High School Diploma or GED required.
• Proficient in software and computer systems.
• Ability to multitask and work under stressful situations.
• Effective written and verbal communication skills.

Responsabilidades

• Answers and directs calls from patients and physician offices.
• Schedules treatments and tests across providers and facilities as per guidelines.
• Prioritizes appointments to optimize patient care and resource use.
• Handles urgent calls and alerts providers as needed.
• Schedules urgent care appointments as directed by physicians.
• Greets patients for scheduled or urgent visits and procedures.
• Verifies patient demographics and insurance information.
• Collects co-pays from patients on arrival when applicable.
• Obtains signatures for consent and insurance/billing information.
• Collaborates with insurers for prior-authorizations as needed.
• Follows insurer guidelines for pre-authorization and referrals.
• Reviews billing discrepancy reports and researches errors.
• Maintains accurate records and related information.

Conhecimentos

Proficient in software & computer

Office terminology & procedures

Multitasking under pressure

Clear written & verbal communication

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Job Description

Summary:

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Responsibilities:

• Receives and directs phone calls from patients and physician offices
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities
• Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
• Schedules urgent care appointments as needed and directed by physician
• Greets patients for scheduled and/or urgent care appointments and procedures
• Confirms and verifies patient demographic and insurance information
• Collect co-payments from patients upon arrival when applicable
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
• Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits
• Reviews and audits billing discrepancy reports and researches errors for resolution
• Verifies eligibility for procedures or tests from various health care institutions Maintains accurate and timely records, logs, charges, files, and other related information as required

Requirements:

Education/Skills

• High School Diploma or GED
• Proficient in software and computer systems
• Knowledgeable of business office terminology / procedures
• Ability to multi task and work under stressful situation
• Effective written and verbal communication skills

Experience

• 1+ year of customer service experience required
• Experience with medical office terminology preferred

Licenses, Registrations, or Certifications

• N/A

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time