Patient Service Representative - Cardiology - Carmel Valley

Scripps Health; San Diego (CA); On-site; USD 36,000 - 45,000; Full time

Job summary

Scripps Health in San Diego's Carmel Valley is seeking a Patient Service Representative in the Cardiology Department for a full-time 80-hour-per-pay-period schedule (Mon-Fri, 8am-5pm). This role is on-site at Scripps Clinic - Carmel Valley and supports patient registration, appointment scheduling, and check-out tasks.

You will interact with patients and providers, verify demographics/insurance, manage payments, and coordinate referrals to ensure a smooth patient experience.

Qualifications

• Proficiency with computer applications, strong math skills, and money handling.
• Excellent communication and customer service skills.
• Strong organizational and analytical abilities; problem solving.
• 1 year of experience in customer service or healthcare/medical office preferred.

Responsibilities

• Register patients and schedule appointments; collect payments.
• Respond to billing and payment inquiries.
• Manage check-in/check-out with identity verification and demographic/insurance data.
• Schedule and confirm appointments and enter insurance information.
• Initiate and validate referrals/authorizations.
• Provide proactive customer service and involve leadership as needed.

Skills

Computer proficiency

Mathematical skills

Money handling

Communication skills

Customer service

Organization

Analytical skills

Job description

Description

This is a Full-Time position (80 hours per pay period) with a Monday-Friday 8am to 5pm schedule, located at our Scripps Clinic in Carmel Valley. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.


• Scripps is a Great Place to Work Certified company for 2026


• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.


• Beckers Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.


• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.


• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterol

Join a caring team supporting Scripps Clinic - Carmel Valley as a Patient Service Representative in the Cardiology Department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.


• Responding to customer billing and payment inquires.


• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.


• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.


• Initiating and validating referrals/authorizations.


• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

Qualifications

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.


• Excellent communication and customer service skills.


• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

• 1 year of experience in customer service or a healthcare/medical office environment preferred.


• Able to adapt, prioritize and meet deadlines.


• Great multi-tasking skills.

Job

Job: Business Office

Primary Location

Primary Location: Central San Diego County-SAN DIEGO-SCRIPPS CLINIC - CARMEL VALLEY

Work Locations

Work Locations: SCRIPPS CLINIC - CARMEL VALLEY

3811 VALLEY CENTER DR 2ND FLR

SAN DIEGO 92130

Organization

Organization: Scripps Clinic

Job Posting

Job Posting: Oct 8, 2026, 5:36:08 PM

Benefit Status

Benefit Status: FT - FULL-TIME WITH BENEFITS

Pay Range

Minimum Rate (USD): 25.95

Maximum Rate (USD): 32.56

Pay Transparency Statement

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.

Equal Opportunity Statement

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.