Patient Service Representative -Therapy Services

MHM Support Services; Washington; On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the initial contact for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations. The PSR also handles how patients understand and pay their financial responsibility, communicates options, and documents conversations accurately.

Candidates should have a high school diploma, strong communication, basic computer skills, and a courteous, patient-focused approach.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service and professional demeanor.
• Ability to maintain confidentiality and patient privacy.

Responsibilities

• Manage front-desk operations and workflows.
• Support patient financial responsibilities and communicate payment options.
• Explain available financial assistance resources and collect payments when needed.
• Accurately document financial conversations and outcomes.
• Serve as primary point of contact for patients and visitors.

Skills

Communication skills

Data entry

Word processing

Customer service

Confidentiality

Education

High school diploma or equivalent

Tools

Word processing software

Job description

Find your calling at Mercy! The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

Minimum Qualifications Education: High school diploma or equivalent.

Skills, Knowledge and Abilities: Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role. Proficiency in basic computer skills, including data entry and word processing. Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy. Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation. Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role. Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure. Attend and complete Clinic Core Front Desk Training post-hire. Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability. Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience. Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements:

Position requires the ability to push, pull, and/or lift 50 lbs. occasionally. Position requires standing and walking during each shift. Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications:

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. Transforming the Health of Our Communities Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.