Patient Service Representative Supervisor

American Health Imaging; Birmingham, Northern (AL, KY); Hybrid; USD 38,000 - 62,000; Full time

Benefits offered by this job

Monthly Bonus

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Pharmacy Benefits

401(k)

Paid Vacation

PTO From Day 1

Referral Bonus

Job summary

American Health Imaging Birmingham is seeking a Full-time Patient Service Representative Supervisor to lead patient-facing operations in Birmingham, AL. The role requires managing appointments, insurance verification, and financial discussions with patients, while guiding onboarding and staff development.

Responsibilities include supervising scheduling, training, timecards, and performance reviews, with a focus on delivering exceptional customer service in a high-volume medical setting.

Qualifications

• 1-4 Years Experience in Medical Office/Hospital/Healthcare Setting
• Experience in Authorizations and Insurance Verification Preferred
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to multi-task
• Medical Terminology Knowledge
• High School Diploma or equivalent required.
• Excellent customer service skills

Responsibilities

• Create and maintain a positive, welcoming environment for patients, families, and visitors.
• Interview patients to obtain demographic and financial information, schedule and confirm appointments.
• Verify patient insurance and explain financial responsibility to patient or representative.
• Collect same-day payments.
• Train and onboard new team members and participate in recruiting and hiring processes.
• Lead regular staff meetings and conduct associate one-on-ones.
• Monitor and approve timecards and contribute to performance evaluations and development plans.

Skills

Customer service

Multi-tasking

Computer skills

Medical terminology

Education

High School Diploma or equivalent

Job description

Full-time Patient Service Representative Supervisor American Health Imaging Birmingham

Schedule: Monday - Friday 8:30am - 5pm

2101 4th Avenue S, Suite 100, Birmingham, AL, 35233

The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.

Additional Responsibilities:

• Manages the training and onboarding of new team members
• Participates in the recruiting, interviewing, and hiring process
• Leads regular staff meetings and associate one-on-ones
• Monitors and approves timecards
• Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/ or terminations when necessary
• Defines job responsibilities/specialty tasks and priorities
• Develops and monitors the teams’ performance through a QA process
• Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage (5%)
• Completes other tasks and projects as assigned

Requirements:

• 1-4 Years Experience in Medical Office/Hospital/Healthcare Setting
• Experience in Authorizations and Insurance Verification Preferred
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to multi-task
• Medical Terminology Knowledge
• High School Diploma or equivalent required.
• Excellent customer service skills

Robust benefit offerings include:

• Monthly Bonus Opportunity
• Insurance: Medical, Dental, Vision, Life & Pharmacy Plans, with Benefits effective the first day of the month following hire date.
• 401(k)
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program