Patient Service Representative - Specialty Care, Encino

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

The University of California - Los Angeles Health seeks a patient-care liaison to support physicians and patients in assigned primary and/or specialty care clinics. You will act as a liaison, help patients access services, and facilitate communication with referring physicians.

You will also refer patients to appropriate resources and provide follow-up through telephone and the health system’s care platforms, ensuring smooth clinical workflows and patient satisfaction.

Qualifications

• Ability to set priorities reflecting the relative importance of responsibilities.
• Ability to establish productive relationships with Faculty, Staff, Administration and patients from diverse backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in formal and informal settings.
• Ability to interact diplomatically and sympathetically with a patient population in varying health conditions.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect

Skills

Prioritization

Verbal communication

Interpersonal skills

Diplomacy

Patient liaison

Job description

Description

In this role you will provide direct support to the physicians and patients for assigned primary and/or specialty care physicians.

Major duties include but are not limited to:

• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect

Salary Range: $31.88 - 45.66/hourly

Qualifications

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• * Familiarity and knowledge of authorization process & managed care programs