Patient Service Representative Specialist - Float Team

Christie-Clinic; Champaign (IL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

401k Plan

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Christie Clinic's Floats department is seeking a full-time Patient Service Representative Specialist, Monday-Friday 8:00am-5:00pm, with travel to all Christie Clinic locations within 60 miles of Champaign. This role serves as liaison between patients and medical staff, welcomes patients, collects copays, schedules visits, and answers phones.

The position requires a High School Diploma and experience in a medical office is preferred.

Qualifications

• High School Diploma or equivalent is required.
• Experience in a medical office setting preferred.
• Ability to greet patients, answer phones, and schedule visits.

Responsibilities

• Greet patients and visitors in a professional manner.
• Answer high-volume calls and schedule appointments with providers.
• Prepare patient charts for check-in and maintain filing systems.
• Update demographic and insurance information in the system.
• Collect copayments and prepayments at the time of service.
• Schedule referrals, tests, and laboratory visits as requested.
• Assist with prior authorizations and paperwork as needed.
• Balance the payment drawer at day end.

Skills

Greeting patients

Phone handling

Scheduling appointments

Data entry

Customer service

Liaison between patients and staff

Education

High School Diploma or equivalent

Tools

Electronic Medical Records

HIM / records scanning

Job description

Christie Clinic's department of Floats is seeking a full-time Patient Service Representative Specialist (Quarterly Bonuses Available) from Monday-Friday 8:00am-5:00pm, with no night or weekend requirements.Duties include acting as a liaison between patients and medical staff. Other duties include greeting patients, reviewing and updating demographic and insurance information, collecting copayments and prepayments at the time of service, scheduling and rescheduling appointments, and answering phones.Travel to all Christie Clinic locations required with reimbursement for mileage and travel time (per IRS guidelines). Christie Clinic has locations in a 60-mile radius of Champaign, Illinois. Quarterly retention bonus opportunity available for team members in good standing after 90 days of employment with the Float Team.JOB DUTIES: (This list may not include all of the duties assigned.)Greet patients and visitors in an efficient, professional, and courteous manner.Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.Fax signed documents and maintain a file system for Radiology, Physical Therapy, and Cardiology orders, mail order prescriptions, and any other faxed papers.Prepare patient charts for patient check-in for office visits, labs, etc.Stamp all papers, results, medical records, etc., and send to HIM to be scanned.Obtain signatures on corresponding forms and document any other material received or requested into the electronic medical record.Assist clinical teams as requested and within their scope.Work on in-basket and work queues.Assist with obtaining prior authorizations/necessary paperwork for patients.Participate in departmental huddles.Perform related work as required.Provide a check-in process for patients for multiple departments.Collect Copayments and Prepayments.Verify and update necessary demographic and insurance information.Maintain provider schedules.Keep a neat and orderly work and lobby area.Maintain relevant office supplies for department effectiveness.Distribute mail to appropriate staff members.Schedule referral visits, tests, labs, and appointments, as requested.Ensure patient completes all paperwork pertaining to the office visit, including insurance information, etc., prior to the patient seeing the provider.Post any payments, including co-payments, payments toward account balances, collections, etc.Change the financial class for charges on a patient’s account that need to be filed to update insurance.Maintain and balance the payment drawer at the end of the day, including cash, checks, and charges.REQUIRED QUALIFICATIONS:High School Diploma or equivalentPREFERRED QUALIFICATIONS:Experience in a medical office settingCERTIFICATE/LICENSE:NoneTYPICAL PHYSICAL DEMANDS:Demands include sitting, standing, walking, bending, stooping, stretching, and lifting up to 25 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20, and manual dexterity for the operation of office equipment is required.TYPICAL WORKING CONDITIONS:Work is performed in a medical office setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids, and other waste common to a health care environment. Requirements may include working irregular hours.PAY AND BENEFITS:The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria.We also offer a substantial benefits package, including:Paid Time Off (Vacation, Sick, Personal, Holiday, Birthday)Dependent Care Flexible Spending Account401k PlanMedical Flexible Spending AccountHealth InsuranceGroup Term Life InsuranceDental InsuranceIdentity Theft ProtectionVision InsuranceLong Term DisabilityAccidental Death & Dismemberment Insurance