Patient Service Representative Specialist - Float Team

Christie Clinic; Champaign (IL); On-site; USD 22,165 - 30,472; Full time

Benefits offered by this job

Paid Time Off

401k Plan

Health Insurance

Job summary

Christie Clinic in Champaign, IL is hiring a full-time Patient Service Representative Specialist (Mon-Fri 8:00am-5:00pm) to act as a liaison between patients and medical staff, greet visitors, answer calls, and schedule appointments. Responsibilities include collecting copays, verifying demographics and insurance, preparing patient charts, and coordinating referrals.

Travel to all Christie Clinic locations is required with mileage reimbursement.

Qualifications

• High School Diploma or equivalent is required.
• Experience in a medical office setting is preferred.

Responsibilities

• Act as a liaison between patients and medical staff.
• Greet patients and visitors in a professional manner.
• Answer a high volume of phone calls and schedule patient appointments.
• Collect copayments and prepayments; verify demographics and insurance information.
• Maintain provider schedules and prepare patient charts for check-in.
• Travel to all Christie Clinic locations with mileage reimbursement.
• Assist clinical teams and participate in departmental rounds.
• Support with referrals, tests, labs, and prior authorizations.

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: University (LLC) – Champaign, IL 61820. Position Type: Full Time. Education Level: High School. Salary Range: $16.09 - $22.12 hourly. Job Shift: 1st Shift. Job Category: Administrative/Clerical. Christie Clinic's department of Floats is seeking a full-time Patient Service Representative Specialist (Quarterly Bonuses Available) from Monday-Friday 8:00am-5:00pm, with no night or weekend requirements.

Duties

• Act as a liaison between patients and medical staff.
• Greet patients and visitors in an efficient, professional, and courteous manner.
• Promptly answer a high volume of phone calls and schedule patient appointments with providers.
• Fax signed documents and maintain a file system for Radiology, Physical Therapy, and Cardiology orders, mail order prescriptions, and any other faxed papers.
• Prepare patient charts for patient check‑in for office visits, labs, etc.
• Stamp all papers, results, medical records, etc., and send to HIM to be scanned.
• Obtain signatures on corresponding forms and document any other material received or requested into the electronic medical record.
• Assist clinical teams as requested and within their scope.
• Work on in‑basket and work queues.
• Assist with obtaining prior authorizations/necessary paperwork for patients.
• Participate in departmental huddles.
• Perform related work as required.
• Provide a check‑in process for patients for multiple departments.
• Collect copayments and prepayments.
• Verify and update necessary demographic and insurance information.
• Maintain provider schedules.
• Keep a neat and orderly work and lobby area.
• Maintain relevant office supplies for department effectiveness.
• Distribute mail to appropriate staff members.
• Schedule referral visits, tests, labs, and appointments, as requested.
• Ensure patient completes all paperwork pertaining to the office visit, including insurance information, etc., prior to the patient seeing the provider.
• Post any payments, including co‑payments, payments toward account balances, collections, etc.
• Change the financial class for charges on a patient’s account that need to be filed to update insurance.
• Maintain and balance the payment drawer at the end of the day, including cash, checks, and charges.
• Travel to all Christie Clinic locations required with reimbursement for mileage and travel time (per IRS guidelines).
• Quarterly retention bonus opportunity available for team members in good standing after 90 days of employment with the Float Team.

Required Qualifications

• High School Diploma or equivalent

Preferred Qualifications

• Experience in a medical office setting

Certificate / License

• None

Physical Demands

Demands include sitting, standing, walking, bending, stooping, stretching, and lifting up to 25 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20, and manual dexterity for the operation of office equipment is required.

Working Conditions

Work is performed in a medical office setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids, and other waste common to a health care environment. Requirements may include working irregular hours.

Pay and Benefits

The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job‑related criteria.

• Paid Time Off (Vacation, Sick, Personal, Holiday, Birthday)
• Dependent Care Flexible Spending Account
• 401k Plan
• Medical Flexible Spending Account
• Health Insurance
• Group Term Life Insurance
• Dental Insurance
• Identity Theft Protection
• Vision Insurance
• Long Term Disability
• Accidental Death & Dismemberment Insurance