Patient Service Representative - Pulmonary Clinic

Tenet Healthcare; San Antonio (TX); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan with employer 0

Generous paid time off

Career development opportunities

Health savings accounts / flexible_sp

Employee Assistance program

Employee discount program

Pet insurance

Legal insurance

Accident & critical illness insurance

Long term care

Elder & childcare support

Auto & home insurance

Job summary

Northeast Baptist Hospital in San Antonio, TX, is seeking a Patient Service Representative to support the wound care clinic. You will handle front-office duties, patient check-in/out, scheduling, payments, and referrals while ensuring accurate records in the EMR system.

The role emphasizes HIPAA compliance, coordination with clinical staff, and generating productivity reports. Two years of medical office experience is preferred with a path toward professional development within Baptist Health

Qualifications

• High school diploma or GED required; associates degree preferred.
• 2+ years of medical office experience preferred.
• Knowledge of HIPAA and patient privacy standards.
• Experience with front-desk duties and appointment scheduling.

Responsibilities

• Perform patient check-in/check-out and verify demographics and insurance.
• Schedule and manage patient appointments and provider calendars.
• Collect co-pays and balances; maintain payment records.
• Answer phones and assist patient inquiries professionally.
• Manage eFax inbox; route referrals and documents as needed.
• Scan/maintain records in the EMR system.
• Coordinate patient flow and notify staff of arrivals/delays.
• Arrange follow-ups and support continuity of care.
• Verify insurance eligibility and assist with authorizations.
• Ensure HIPAA compliance and proper documentation.

Skills

Customer service

Communication

Administrative skills

HIPAA compliance

Education

High School Diploma or GED

Associates Degree in Medical Office Administration

Tools

EMR system

Job description

Overview

Northeast Baptist Hospital Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

At Northeast Baptist Hospital, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

The Patient Service Representative (PSR) is responsible for administrative duties and front office processes in the wound care clinic. Collects co-pays, obtains authorizations and posts charges, and facilitates the referral process for the patient. Coordinates office services and related activities. Follows set programs for the maximum utilization of services. Must have knowledge of general health care issues, trends and quality management. Responsible for scheduling for the clinic, monitoring clinic numbers, generating and interpreting daily and weekly productivity reports. Responsible for work processes of the department as well as daily operations. Completes established competencies for the position within designated introductory period. Other related duties as assigned.

Responsibilities

• Perform patient check-in/check-out, including registration, demographic updates, and insurance verification
• Schedule, confirm, and manage patient appointments and provider calendars
• Collect co-pays, balances, and maintain accurate payment records
• Answer phones and address patient inquiries with professionalism
• Manage eFax inbox; route referrals, orders, and documents appropriately
• Scan and maintain accurate records in the EMR system
• Coordinate patient flow and notify clinical staff of arrivals or delays
• Schedule follow-ups and support continuity of care
• Verify insurance eligibility and assist with authorization processes
• Ensure compliance with HIPAA, documentation, and organizational policies

Qualifications

MINIMUM EDUCATION: High School Diploma or Equivalent GED
PREFERRED EDUCATION: Associates Degree from an accredited school or college. Completion of Medical Office Assistant Program.
MINIMUM EXPERIENCE: 2 years of medical office experience
PREFERRED EXPERIENCE: 4 years medical office experience
PREFERRED CERTIFICATIONS/LICENSURE: Healthcare management/administration certification.

Organization Description

Baptist Health System has more than 120 years history of caring for our community and making a positive difference. Our system of care includes six full-service hospitals, a specialized childrens hospital with a dedicated pediatric emergency unit, a comprehensive cancer care network, fitness and rehabilitation centers, a physician network, imaging centers, ambulatory services and the Baptist School of Health Professions. Wherever you go in the Baptist Health System, youll find that we have the same goal to help people achieve health for life through compassionate service inspired by faith. Join our team!

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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