Patient Service Representative (PSR) - Cardiovascular & Thoracic Specialty Clinics

Aurora Health Care; Milwaukee (WI); On-site; USD 22,000 - 30,000; Part time

Job summary

Aurora Health Care’s Aurora Medical Group (AMG) is seeking a Per diem Patient Service Representative to support cardiovascular and thoracic clinics within the Aurora St. Luke’s Medical Office Buildings in Milwaukee, WI.

You will be the first point of contact, handling patient inquiries, scheduling, and billing processes to ensure a seamless patient journey. You will work during business hours, with no weekends or holidays in this role, and contribute to accurate medical records while assisting

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provide patient services and scheduling information for appointments or inquiries.
• Enter billing information at time of service and ensure follow-up on missing data.
• Maintain accurate medical records and support clinicians in daily operations.

Skills

Customer service experience

Phone etiquette

Communication under pressure

Education

High school diploma or equivalent

Job description

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenue by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system and assist clinical staff in maintaining accurate medical records.

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenue by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system and assist clinical staff in maintaining accurate medical records.

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do

This is a per diem (as needed) position supporting the specialty clinics within the Aurora St. Luke's Medical Office Buildings: Cardiovascular and Thoracic, Structural Heart and Vascular Surgery clinics. Business hours range from 6:30am - 5:00pm to 8:00-5:00pm, Monday through Friday. No weekends, or holidays. Patient Service Representative’s provide a critical first impression and administrative foundation to this world-renowned cardiovascular team not just answering phones; they are orchestrating the patient journey for people undergoing life-saving heart and lung surgeries.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Aurora St. Luke’s Medical Offices- 2801 W Kinnickinnic River Parkway- Milwaukee, WI – Suites 507- Cardiovascular Surgery Clinic, 474-Thoracic Surgery Clinic, and 315-Vascular Surgery Clinic.

The Cardiovascular and Thoracic Surgery clinics located at 2801 W. Kinnickinnic River Parkway are premium, highly specialized outpatient environments embedded directly within the campus of Aurora St. Luke’s Medical Center—the renowned, flagship heart and vascular hub for Aurora Health Care. It is one of the rare programs in the country to achieve a perfect 3-star rating from the Society of Thoracic Surgeons (STS) across all core procedure categories, reflecting clinical outcomes that place it in the top 1% to 2% nationally. The clinics handle specialized pre-operative education, critical clinical mapping, and comprehensive post-operative recovery support.

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Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.