Patient Service Representative (PSR) - Cardiology

Advocate Health Care; Libertyville (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Advocate Health Care is seeking a dedicated Patient Service Representative to support Libertyville practices. The role focuses on delivering compassionate patient service, scheduling, and handling billing-related tasks to ensure smooth visits for patients.

Responsibilities include assisting providers, communicating with patients, and upholding accurate medical records. The position offers a daytime schedule (Mon–Fri, no nights or weekends) in a fast-paced ambulatory care setting within Advocate

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: deliver high-quality service to patients arriving for appointments or requesting information.
• Billing Services: ensure accurate entry of billing information at the point of service and follow up on missing data.
• Medical Record Services: maintain accurate and timely medical records per practice standards.

Skills

Customer service

Telephone etiquette

Communication

Handling difficult callers

Education

High school diploma or equivalent

Job description

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

What You’ll Do

Supporting Libertyville practices Monday- Friday 8:00-4:30 PM. No nights, weekends, or holidays.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Cardiac EP Consultants, S.C. has joined Advocate Medical Group. Our expert physicians remain committed to providing high quality care for patients with heart rhythm conditions. We offer treatment plans customized for each patient’s unique needs, from medicines to implantable devices to surgical procedures. We offer the WATCHMAN procedure, an implant that rests in the left atrial appendage for patients who are not able to take blood thinners. WATCHMAN is approved by the FDA and has shown to be effective in reducing the risk of stroke in patients.

Our offices are conveniently located off Technology Way near Winchester Road in Libertyville, IL, at 900 Technology Way, Libertyville, next to the Libertyville Business Park. When you’re looking for expert cardiology specialists close to home, visit our Advocate Heart Institute team on Technology Way in Libertyville, IL.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.