Patient Service Representative

Advocate Health; Aurora (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health, via Aurora Medical Group in Aurora, IL, seeks a Patient Service Representative to support providers and patients in a busy ambulatory setting. Responsibilities include scheduling, registration, and information on tests, procedures, bills, and referrals.

Clerical duties encompass accurate, timely data entry into the patient accounting system, collecting payments at service time, and assisting clinical staff with maintaining precise medical records.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient services: provide high-quality service to patients at check-in, scheduling, referrals, and information.
• Billing: ensure accurate entry of billing information at the point of service.
• Medical records: maintain accurate and timely patient records.

Skills

Customer service

Phone support

Medical office

Education

High school diploma

Job description

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work:

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do:

Clinic Hours:

Monday - Friday 6AM-8PM

Saturday 6AM-5PM

Sunday 7AM-5PM

Rotating weekends and Holidays when needed

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

2285 Sequoia Dr. Aurora, IL

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.