Patient Service Representative (PSR) - Clinic

Advocate Health; Glenview (IL); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Health is seeking a Patient Service Representative to support the ambulatory care team. You will help patients book appointments, answer inquiries, and coordinate information with clinicians to ensure a smooth and compassionate experience.

The role emphasizes high-quality service, accurate data entry, and effective communication with patients and providers in a busy setting across Morton Grove and Glenview locations.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of related customer service experience preferred.
• Experience handling difficult callers, patients, or inquiries.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or calling for information.
• Assist with scheduling, billing questions, referrals, and test results in a courteous, accurate manner.
• Maintain accurate medical records and ensure a seamless patient experience on the ambulatory care team.

Skills

Customer service

Communication

Caller handling

Education

High school diploma

Job description

Department:

09121 AMG Morton Grove - Building Operations

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Hours of Operation:

Monday: 8-7

Tuesday: 8-7

Wednesday: 8-7

Thursday: 8-7

Friday: 8-5

Saturday (1st, 2nd 3rd, and 4th) 8-12

Hours: Shifts are usually 8.5 hours with a 30 minute unpaid lunch 5 days a week or, if working a weekend, 9.5 hours four days a week with one weekday off. Hours are subject to change to meet the needs of the clinicians and practices.

Shifts range from:

730-4, 8-430, 830-5, 1030-7 (not working a weekend)

or

730-5, 8-530, 830-6, 930-7 (working a weekend)

Locations: Morton Grove and travel to addition locations include:

AMG-Glenview at 1412 Waukegan Rd. Glenview IL 60025

Glenview weekends include Saturday (first and second): 8-12

and

AMG-Lincolnwood at 6540 N. Lincoln Ave Lincolnwood IL 60712

Lincolnwood weekends include Saturday (2nd and 3rd) 8-12 and Sunday (1st and 4th) 8-12

Pay Range:

$19.80 - $29.70

Why Advocate Health:

When you joinAdvocate Aurora Health,you arejoiningone of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.

AtAdvocate Aurora Healthwe areredefining how, when, and where care is delivered—bringinghuman kindnessto every step of the health journey. Guided by our Purpose,"From discovery to everyday moments, we’re redefining care – for you, for us, for all,"we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.

WhatWillYouDo:

Hours of Operation:

Monday: 8-7

Tuesday: 8-7

Wednesday: 8-7

Thursday: 8-7

Friday: 8-5

Saturday (1st, 2nd 3rd, and 4th) 8-12

Hours: Shifts are usually 8.5 hours with a 30 minute unpaid lunch 5 days a week or, if working a weekend, 9.5 hours four days a week with one weekday off. Hours are subject to change to meet the needs of the clinicians and practices.

Shifts range from:

730-4, 8-430, 830-5, 1030-7 (not working a weekend)

or

730-5, 8-530, 830-6, 930-7 (working a weekend)

As a Patient Service Representative (PSR), you’ll play a vital role on the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Where You Will Work:

Locations: Morton Grove and travel to addition locations include:

AMG-Glenview at 1412 Waukegan Rd. Glenview IL 60025

Glenview weekends include Saturday (first and second): 8-12

and

AMG-Lincolnwood at 6540 N. Lincoln Ave Lincolnwood IL 60712

Lincolnwood weekends include Saturday (2nd and 3rd) 8-12 and Sunday (1st and 4th) 8-12

We areLooking For:

Required Qualifications:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment,and inacrowdedor closely sharedworkspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Mustlift upto 35 pounds without help.For patient lifts of over 35 pounds, or when patient is unable toassistwith the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

BeingPartof Something Bigger

At Advocate Health, your work matters—to patients, teammates, and the communities we serve. Ifyou arepassionate about care, teamwork, and making a meaningful difference every day,we wouldlove to grow with you.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate’s job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.