Patient Service Representative (PSR)

Nevada Dental Benefits Ltd.; Las Vegas (NV); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision, and disabled

Paid time off

Paid holidays

401(k) retirement plan with match

Additional employee benefits

Job summary

Nevada Dental Benefits is seeking a friendly, organized, and dependable Patient Service Representative to join our dental team at the CHC Nellis location. This role focuses on creating a positive patient experience and supporting daily office operations.

You will greet patients, schedule appointments, verify insurance, manage demographics, handle calls, and coordinate with clinical staff to maintain smooth patient flow while upholding HIPAA privacy and high service standards.

Qualifications

• High school diploma or equivalent required.
• Experience in dental, medical, or healthcare front office preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet and check in patients in a professional and welcoming manner.
• Schedule and confirm dental appointments.
• Assist with patient check-out and follow-up scheduling.
• Verify patient eligibility and insurance information.
• Maintain accurate patient demographic and account information.
• Answer incoming calls and assist patients with questions.
• Communicate treatment, scheduling, and financial information clearly and professionally.
• Coordinate with clinical staff to support efficient patient flow.
• Maintain patient privacy and confidentiality in accordance with HIPAA requirements.
• Assist with administrative duties and other office responsibilities as needed.
• Provide excellent customer service and help resolve patient concerns appropriately.

Skills

Customer service

Communication

Multitasking

Organizational skills

Team-oriented

Education

High school diploma or equivalent

Tools

Dental software

EHR systems

Job description

Patient Service Representative - Dental Office
Location: Nellis CHC
Employment Type: Full-Time

Nevada Dental Benefits is seeking a friendly, organized, and dependable Patient Service Representative to join our dental team at the CHC Nellis location.

This position plays an important role in creating a positive patient experience and supporting the daily operations of the dental office. The ideal candidate is professional, customer-focused, comfortable working in a fast-paced environment, and able to communicate effectively with patients, providers, and team members.

Key Responsibilities

• Greet and check in patients in a professional and welcoming manner
• Schedule and confirm dental appointments
• Assist with patient check-out and follow-up scheduling
• Verify patient eligibility and insurance information
• Maintain accurate patient demographic and account information
• Answer incoming calls and assist patients with questions
• Communicate treatment, scheduling, and financial information clearly and professionally
• Coordinate with clinical staff to support efficient patient flow
• Maintain patient privacy and confidentiality in accordance with HIPAA requirements
• Assist with administrative duties and other office responsibilities as needed
• Provide excellent customer service and help resolve patient concerns appropriately

Qualifications

• High school diploma or equivalent required
• Previous dental, medical, or healthcare front office experience preferred
• Strong customer service and communication skills
• Ability to multitask and remain organized in a busy environment
• Comfortable working with computer systems and electronic patient records
• Professional, dependable, and team-oriented
• Experience with dental insurance or dental practice management software is a plus

Schedule:
Full-time schedule based on the operational needs of the CHC Nellis dental office.

Benefits

• Medical, dental, vision, and disability coverage
• Paid time off
• Paid holidays
• 401(k) retirement plan with company match
• Additional employee benefits in accordance with company policy

If you are passionate about providing excellent service and enjoy working in a collaborative healthcare environment, we would love to hear from you.