Patient Service Representative (PSR)

Avera St. Luke's; Aberdeen (WA); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

PTO from day 1 for eligible hires

Equal Opportunity Employer

Job summary

Avera Obstetrics & Gynecology Aberdeen is seeking a part-time front desk associate to welcome patients and manage registration in the OBGYN Clinic. This role supports insurance verifications, authorizations, and forms signing while maintaining accurate records.

Responsibilities include patient check-in, scheduling, and directing patients to services. The position emphasizes courteous patient interactions, confidentiality, and teamwork within a busy clinic environment.

Qualifications

• High School or GED equivalent or 1–3 months related experience or training.
• Ability to verify demographics and insurance information.
• Capable of effective communication, accuracy in data entry and confidentiality.

Responsibilities

• Greet and check in patients; complete registration including demographics and service payments.
• Verify insurance, obtain authorizations, and sign consent forms as needed.
• Scan relevant documents into the patient record.
• Answer calls/messages/faxes and route as needed.
• Maintain computer appointment scheduling and follow clinic policies.
• Coordinate nurse, physician and patient time to expedite care.
• Serve as public relations representative for physicians and guide patients to services.

Skills

Customer service

Registration

Phone handling

Insurance verification

Scheduling

Communication

Education

High School or GED

Tools

EMR systems

Scheduling software

Medical records scanning

Job description

Location: Avera Obstetrics & Gynecology Aberdeen

Worker Type: Regular

Work Shift: Day Shift (United States of America)

Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $18.00 - $23.25

Position Highlights

This position is located in the OBGYN Clinic. It's a Part-time position at 60 hours/payperiod. Looking for flexibility within clinic hours of Monday thru Thursday 8 am to 4:30 pm and Friday 8 am to 12 pm.

You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

Brief Overview

Works in the various reception areas throughout the Clinic and is responsible for helping the patients to access the Clinic's system for care.

What you will do

• Welcomes patients, checking them in and completing registration which includes verifying demographics, insurance and collection of any service payments.
• Responsible for insurance verifications, authorizations and getting consent and waiver forms signed as appropriate.
• Responsible for scanning all pertinent information into the patient’s record.
• Answers and addresses calls, messages and/or faxes, routing them to appropriate individuals/departments if needed.
• Maintains computer appointment scheduling and follows office scheduling policies/parameters.
• Expedites delivery of care by coordinating nurse, physician, and patient time.
• Acts as public relations agent for the physicians by serving the patients in a friendly, efficient manner.
• Directs patients to ancillary services as needed.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience

High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits

• You Need & Then Some Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees.
• We support you with opportunities to help live balanced, healthy lives.
• Benefits are designed to meet needs of today and into the future.
• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services.

Join us in making a positive impact on moving health forward.