Patient Service Coordinator - Primary Care

Hartford HealthCare; Trumbull (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, register them for visits, and maintain accurate records in a busy medical office environment. You will schedule appointments, facilitate communication between patients and providers, and support efficient front-desk operations while upholding patient privacy and safety standards.

Strong customer service skills, a high school diploma or GED, and EPIC experience are preferred for this role in

Qualifications

• High school diploma or GED is required or 2+ years of customer service experience in a fast-paced medical setting.
• Relevant experience in a medical office is highly preferred.
• Epic experience is preferred but not required; ability to learn quickly is essential.

Responsibilities

• Greet patients and register them for visits.
• Maintain patient records and accounts with accuracy and confidentiality.
• Schedule appointments with attention to accessibility and timeliness.
• Facilitate clear communication between patients and healthcare providers.
• Respond to inquiries and manage patient correspondence per privacy standards.

Skills

Customer service

Medical office

Phone etiquette

Education

High school diploma / GED

Tools

Epic EMR

Job description

Location Detail: 15 Corporate Drive Trumbull (10530)

Shift Detail: Mon-Fri

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

Serve patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred


• Relevant experience in a fast-paced medical office highly preferred.


• Epic experience preferred.


• Positive, customer-focused approach, with commitment to providing excellent patient care.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.

• We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.