Patient Service Representative - Primary Care | Kapolei - (Full-Time, 40 Hours, Day Shift)

The Queen's Health Systems; Honolulu (HI); On-site; USD 36,000 - 48,000; Full time

Job summary

The Queen's Health Systems in Honolulu, HI seeks an admissions/clerical professional to schedule and process patients for medical services according to established guidelines. You will help patients identify resources to cover anticipated charges not covered by their health plans.

The role requires at least one year of healthcare-related customer service or clerical experience, strong English communication, and proficiency with office equipment and scheduling systems. Equal opportunity employer.

Qualifications

• One year of customer service or clerical experience in a healthcare setting.
• Ability to operate office equipment such as computer, copier, facsimile, and telephone.
• Ability to communicate effectively in English, both verbally and in writing.
• Maintain accurate records and perform mathematical calculations.
• Familiarity with computer applications and scheduling systems; ICD-10 & CPT knowledge preferred.

Responsibilities

• Schedules and processes patients for medical services per guidelines.
• Provides financial assistance resources to cover clinic and medical center charges not covered by health plan.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

Office equipment

Scheduling software

Microsoft Office

Job description

RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Performs duties related to the scheduling and processing of patients for medical services according to established guidelines.


• Provides financial assistance to patients in identifying resources to cover anticipated clinic and medical center charges not covered by health plan, insurance, or other sources.

II. TYPICAL PHYSICAL DEMANDS:

• Essential: standing, walking, finger dexterity, seeing, hearing, speaking, repetitive arm/hand motions


• Frequent: reaching below shoulder level, frequent gripping of an object.


• Occasional: sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying weight up to 20 pounds, reaching at shoulder level.


• Operates computer, printer, calculator, telephone.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• High school diploma or equivalent.

B. EXPERIENCE:

• One (1) year customer service experience or clerical experience in a healthcare related setting.


• Prior experience demonstrating ability to operate office equipment such as computer, copier, facsimile, and telephone.


• Experience to demonstrate:
  
  
  
  • Ability to communicate effectively in English, both verbally and in writing.
  
  
  • Ability to keep accurate records and do mathematical calculations.
  
  
  • Knowledge and familiarity with computer applications and automated systems.
  
  
  • Knowledge of ICD-10 & CPT coding and medical terminology preferred.
  
  
  
  


• Prior experience with computerized scheduling systems preferred.

Equal Opportunity Employer/Disability/Vet