Patient Service Representative - Primary Care Chaffee

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Barling (AR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to manage front-desk operations and workflows, ensuring a positive patient experience while facilitating financial conversations and payments. The role emphasizes accuracy, confidentiality, and compassionate service in a busy clinical setting.

The incumbent will communicate patient financial responsibility, collect payments, explain options, and document all financial discussions, contributing to efficient clinic operations and patient

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communication skills are essential.
• Ability to maintain confidentiality and protect patient privacy.
• Strong data entry and basic computer skills.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility and payment options professionally.

Responsibilities

• Manage front-desk operations and workflows.
• Support financial aspects of patient encounters by communicating financial responsibility and collecting payments.
• Explain available payment options and assistance resources.
• Document financial conversations and outcomes accurately.

Skills

Verbal communication

Written communication

Customer service

Data entry

Privacy & confidentiality

Attention to detail

Work under pressure

Clinic front desk training

Education

High school diploma

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Job Description

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Minimum Qualifications

• High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• One year of applicable medical office experience.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.