Patient Service Rep - Neurosurgery

1400 Baystate Medical Practices, Inc; United States; Vor Ort; USD 37.000 - 62.000; Vollzeit

Benefits dieser Stelle

Competitive Pay & Benefits

Tuition & Training

Career Growth

Regional Opportunities

Retirement & 401(k)

Paid Time Off

Zusammenfassung

Baystate Health is seeking a Patient Service Representative to join the Neurosurgery team in Springfield, Massachusetts. The role involves collaborating with a multi-disciplinary care team to perform essential administrative tasks that support patient care.

Responsibilities include greeting patients, verifying demographics, handling referrals/pre-authorizations, insurance verification, collecting co-pays, scheduling appointments, handling checkout, and routing communications while maintaining

Qualifikationen

• High School Diploma/GED required.
• 6–18 months experience preferred (PSR I or II) or 3 years preferred (PSR III).

Aufgaben

• Greet patients and verify demographics; check referrals/pre-authorizations.
• Verify insurance coverage and use automated systems.
• Request, accept, and document co-payments or outstanding balances.
• Schedule new and follow-up appointments per guidelines.
• Review patient information at checkout and schedule future visits; provide referrals.
• Answer and route calls; manage inbound/outbound communications; prepare documents per HIPAA.

Kenntnisse

Experience

PSR I/II level

Ausbildung

High School Diploma/GED

Jobbeschreibung

Patient Service Representative – Neurosurgery

Springfield, MA | Baystate Health Careers Department: Neurosurgery

Location: 2 Medical Center Drive, Springfield, Massachusetts

Job Type: Full Time

Shift: 8:30a-5p

Make an Impact with Baystate Health Baystate Health is seeking a Patient Service Representative (PSR) to join our Neurosurgery team in Springfield, Massachusetts. Our practice offices are part of a multi-specialty medical group with nearly 1,000 physicians and advanced practitioners serving patients across more than 60 locations in Western Massachusetts. The Patient Service Representative role offers the opportunity to work in collaboration with the multi-disciplinary care team to perform essential administrative tasks necessary to support patient care.

Patient Service Representative Responsibilities Include:

• Managing the Patient Experience: Greet patients, gather/verify demographics, check for necessary referrals/pre-authorizations.
• Insurance Verification: Request proof of insurance, verify coverage using automated systems.
• Payments: Request, accept, and document co-payments or outstanding account balances.
• Appointments & Schedules: Schedule new/follow-up appointments following practice guidelines.
• Check-out: Review patient information at checkout, schedule future visits, provide referrals.
• Communication: Answer/route calls, manage/resolve administrative inbox messages, print orders, letters, or short-form medical records in compliance with HIPAA, prepare documents for scanning and route incoming mail and faxes.

Qualifications & Skills

High School Diploma/GED required. 6-18 months experience preferred (PSR I or II) or 3 years preferred (PSR III). This position is part of a career ladder, and the appropriate level will be determined by the organization. PSR IV is for internal career ladder.

Schedule Details

Job Type: Full-Time, 40 hours per week.

Shift: M-Fri, 8:30a-5p. No weekends or holidays.

Benefits That Support You

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts.

Our network includes Baystate Medical Center, Baystate Children’s Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate.

Education: GED or HiSET (Required)

Certifications: Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $17.98 - $22.99 - $29.82

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.