Reception Desk Representative, Per Diem

100 Baystate Medical Center; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

Baystate Medical Center in Springfield, MA is seeking a receptionist/clerical assistant to support daily operations onsite. The role includes electronic data entry and maintaining timely department communications.

Typical schedule varies between early morning shifts (5am–6pm) and related duties; the incumbent may participate in committees and mandatory training, with management retaining the right to adjust responsibilities as needed.

Qualifications

• Basic arithmetic and English knowledge required.
• Clerical and receptionist duties experience is a plus.

Responsibilities

• Maintains accurate and timely communications within department. Answers telephone consistently in a courteous manner with proper identification 100% of the time.
• Enters patients into SMS. Enters into SMS accurately within 10 minutes.
• Is knowledgeable of and initiates emergency procedures. Verbalizes knowledge and location of emergency equipment as observed by manager.
• Participates in Unit/Divisional committees and/or staff development activities. Attends all additional programs required as mandatory within their division as evidenced by attendance roster.

Skills

Basic knowledge of arithmetic

English

Education

Non-Graduate (Required)

Job description

Summary

Location: Baystate Medical Center Springfield MA (Onsite) Schedule: Hours vary between 5am-6pm Performs a variety of clerical and receptionist duties. Is responsible for electronic data entry. This description covers the essential functions of the position. Incumbent is expected to perform other similar and related duties as assigned. Management has the right to change or add to the job responsibilities at any time.

Job Responsibilities

• Maintains accurate and timely communications within department. Answers telephone consistently in a courteous manner with proper identification 100% of the time. Relays all messages accurately and promptly. Responds to routine inquiries knowledgeably and/or refers them to appropriate person 90-95% of the time. Runs and completes errands within specified time frame as delegated. Ensures identified problems are communicated accurately and promptly. Initiates telephone calls as specified by the Registered Nurse and/or manager. Maintains courteous, supportive and professional attitude with family members and support personnel 100% of the time.
• Enters patients into SMS. Enters into SMS accurately within 10 minutes.
• Is knowledgeable of and initiates emergency procedures. Verbalizes knowledge and location of emergency equipment as observed by manager. Mobilizes emergency support personnel through immediate telephone contact as evidenced by observation and feedback.
• Participates in Unit/Divisional committees and/or staff development activities. Attends all additional programs required as mandatory within their division as evidenced by attendance roster. Successfully completes PCIS/SMS training.

Required Work Experience

• None

Preferred Work Experience

• None

Listed Skills and Competencies

• Basic knowledge of arithmetic and English

Education

Non-Graduate (Required)

Compensation Note

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. Minimum - Midpoint - Maximum $16.34 - $18.78 - $21.46

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield