Patient Service Representative - Part-Time Night

Providence; Issaquah (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

Providence Swedish Medical Center Issaquah is seeking a patient registration specialist to coordinate information flow, interview patients, and collect demographic and financial data for accurate registration and billing. This role handles initial billing questions and guides patients through financial aid options and coverage discussions.

The position supports the POS team, collaborates with physician offices, and participates in quality improvement initiatives.

Qualifications

• Interviewing patients and collecting required demographic and financial data.
• Handling general billing, insurance or collection questions/concerns.
• Assists patients with financial aid processes and paperwork.

Responsibilities

• Coordinate flow of patients in the Swedish Medical Center and Emergency Department environment.
• Provide front line customer service including reception and Registration.
• Serve as POS team expert to facilitate all registration functions during hospitalization.
• Coordinate coverage issues with Physician Offices and POS team members.
• Participate in quality improvement activities and flexible in shifts.

Skills

Front line customer service

Patient interviewing

Demographic data collection

Billing/financial counseling

Attention to detail

Education

Associate's Degree

Job description

Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns. Assists patients requesting financial assistance through financial aid programs, processing all necessary paperwork, serves as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts. Serves as the POS team expert to facilitate all aspects of registration functions for patients during their hospitalization. Coordinates coverage issues with the Physician Offices and the POS team members, is accountable for assuring timely and accurate patient information flow. Participates in quality improvement activities of the Medical Center and Emergency Department. Performs other special project assignments as directed. Flexible in working occasional unscheduled shifts or portions of shifts due to urgent situations and or sick calls/assists in finding coverage for absences as needed.

Providence caregivers are not simply valued – they’re invaluable. Join our team atSwedish Issaquahand thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Preferred Qualifications:

• Associate's Degree.
• 2 years' experience in a medical setting with inpatient or outpatient admitting.
• Patient Registration or financial counseling or insurance and medical terminology experience.

Why Join Providence?

Our best-in-class benefitsare uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our missionof improving the health and wellbeing of each patient we serve.