Senior Patient Services Specialist - Patient Access

Providence Swedish Medical Center; Issaquah (WA); On-site; USD 42,000 - 63,000; Full time

Job summary

Providence Swedish Medical Center in Issaquah is seeking a patient-focused front desk coordinator responsible for patient registration, scheduling and verification of insurance within a hospital setting. You will support physicians, triage calls and ensure accurate data entry for timely care.

The role requires one year of front desk experience in healthcare, familiarity with medical terminology and medical records processes, and a customer-service mindset to coordinate care across teams.

Qualifications

• 1 year of recent receptionist or front desk experience in a health care field.
• Experience with medical terminology and basic medical record processes.
• Associate's degree or equivalent preferred; Medical Terminology Certification preferred.
• Healthcare billing experience and experience with computerized scheduling or relational databases preferred.

Responsibilities

• Coordinate patient care from arrival through scheduling and registering for services.
• Handle patient registration, scheduling activities, insurance verifications and physician orders.
• Triage phone calls, provide exceptional customer service and communicate with patients, families and staff.
• Serve as liaison with departments and clinics; apply AIDET approach to optimize patient experience.

Skills

Front desk experience

Medical terminology

Medical record processes

Education

Associate's degree or equivalent

Medical Terminology Certification

Healthcare billing experience

Tools

Computerized scheduling software

Relational databases

Job description

Description

This position is responsible and accountable for the coordination of patient care as patients arrive from a referring medical office through scheduling and registering for their services at the Issaquah Highlands facility. This position performs a variety of front office clerical and pre-business services within the hospital setting. Primary responsibilities include patient registration, patient scheduling activities, acquiring insurance verifications and Physician orders, referrals, and triaging phone calls, exceptional customer service, excellent communication and problem solving skills around patient care matters are vital. This position acts as a professional liaison with patients, families, other departments and clinics. This position also acts as an informational resource regarding services available at Swedish Medical Center. This individual must demonstrate critical thinking skills, be able to work independently, and perform responsibilities in a timely and accurate matter. This individual will partner in the orientation and training of new staff. These tasks are often carried out simultaneously with frequent interruption. In addition, this job may include other special project assignments as directed. All duties accomplished with an exceptional customer service approach (AIDET) to optimize the patient and family experience at Swedish Medical Center.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Issaquah and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• 1 year of recent receptionist or front desk experience in a health care field
• Experience with medical terminology and basic medical record processes

Preferred Qualifications

• Associate's Degree or equivalent from a college or technical school
• Medical Terminology Certification upon hire
• Medical insurance & billing experience
• Experience with computerized scheduling or relational databases

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we’re dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.

Pay Range: $30.30 - $45.57. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.