Patient Service Representative (Part Time - Mercy Hospital LEBANON)

Mercy Co; Lebanon (MO); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Paid time off

Tuition assistance

Job summary

Mercy Lebanon Hospital seeks a Patient Service Representative to serve as the front-desk anchor, guiding patients through check-in, scheduling, and basic billing discussions. This part-time role emphasizes courteous communication and efficient workflows at the Lebanon campus.

You will interact with patients and staff, help explain financial responsibilities, collect payments, and ensure accurate documentation while upholding privacy and compliance standards.

Qualifications

• Strong verbal and written communication with patients and staff.
• Proficient data entry and basic word processing.
• Excellent customer service with empathy and professionalism.

Responsibilities

• Greet patients and visitors, manage front-desk operations and scheduling.
• Explain financial responsibilities, collect payments, and discuss options.
• Maintain patient privacy and accurate documentation in the system.

Skills

Front desk comms

Data entry

Customer service

Privacy compliance

Adaptability

Education

High school diploma

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

Locate at Mercy Hospital LEBANON

PART TIME

Lebanon, Missouri

Minimum Qualifications

Education:

• High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Experience:

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.