Patient Service Representative - Orthopedics

MaineHealth; City of Binghamton (ME, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Service Representative to join their Orthopedics team. In this role, you'll be the friendly face that greets patients, manages appointment schedules, and assists with various office duties. This position offers a supportive environment where you can thrive within a dedicated healthcare team. With a commitment to exceptional care and community service, this opportunity is perfect for those looking to build a rewarding career in healthcare. Join a team that values your contributions and provides resources for your professional growth.

Benefits

Paid Parental Leave

Flexible Work Policies

Student Loan Assistance

Training and Education Resources

Well-being Resources

Qualifications

• Experience in a medical office and customer service preferred.
• Driver's license may be required.

Responsibilities

• Greet patients in a polite and helpful manner.
• Schedule, confirm, and cancel patient appointments.
• Collect co-pays and review encounter forms for accuracy.

Skills

Customer Service

Computer Skills

Cash Collection Skills

Education

High School Diploma or GED

Job description

Description

Stephens Hospital

Clerical/Administrative Support

Req #: 33071

For a limited time, MaineHealth is offering up to a $3,000 sign-on bonus for all eligible Patient Service Representatives!

Eligibility: Candidates hired (offer accepted) into a full or part-time Patient Service Representative position are eligible. Bonus amount is prorated for part-time hires; per diem hires are ineligible. Current MaineHealth employees are ineligible; former employees are ineligible until more than 6 months of separation.

Summary

The Patient Service Representative (PSR) - Orthopedics will greet patients, answer telephones, schedule appointments, and perform other general office duties as assigned.

Responsibilities

1. Greet all patients in a polite, prompt, and helpful manner.
2. Schedule, reschedule, confirm, and cancel patient appointments.
3. Update all patient demographic and insurance information at check-in and provide necessary forms for completion.
4. Answer phones pleasantly and assist callers directly when possible.
5. Screen calls, document detailed messages, and escalate to the appropriate individual in a timely manner.
6. Collect co-pays/patient due balances, review encounter forms for completeness and accuracy, obtain patient signatures, and schedule follow-up appointments when indicated.
7. Help patients activate and navigate the patient portal.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School diploma or GED preferred.
2. License/Certifications: Driver's license may be required.
3. Experience: Experience in a medical office and customer service preferred.
4. Additional Skills/Requirements: None required.
5. Additional Skills/Requirements Preferred: Computer skills, effective cash collection skills.

Additional Information

At MaineHealth, you'll work with healthcare professionals who value the people around them and the communities they serve. We offer benefits supporting your current needs and future planning, including paid parental leave, flexible work policies, student loan assistance, training, education, and well-being resources for you and your family.

MaineHealth is committed to investing in our care team and fostering an inclusive environment where you can thrive and reach your full potential. If you're interested in building a career in a supportive environment dedicated to delivering exceptional care, apply today.

If you have questions about this role, please contact Sharon M. Nightingale at [e-mail].