Patient Service Representative - Ortho

NorthShore University HealthSystem; Naperville (IL); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Premium pay for eligible employees

Career pathways for growth

Medical, dental, and vision options

Tuition reimbursement

Free parking

Wellness program savings

Job summary

NorthShore University HealthSystem in Naperville, IL seeks a Patient Service Representative (PSR) for the Ortho/Podiatry clinic. This full-time role covers front desk duties, appointment scheduling, patient check-in, and insurance verification, using EPIC and supporting clinic operations.

Ideal candidates have a High School Diploma or GED, solid keyboard/computer skills, and a willingness to travel to surrounding offices for coverage.

Qualifications

• High School Diploma or GED is required.
• Keyboard and computer skills required.
• A valid driver's license is required if off-site location; maintain automobile liability coverage if using personal vehicle.

Responsibilities

• Provides front desk coverage, answers calls, schedules appointments, greets patients, registers new patients in EPIC, schedules tests, verifies insurance eligibility, applies benefits, and processes charges and payments.

Skills

Keyboard skills

Computer skills

Education

High School Diploma or GED

Job description

Hourly Pay Range

$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Patient Service Representative (PSR) - Ortho/Podiatry
• Location: 552 S Washington Street, Naperville, IL
• Full Time: 40 hours / weekly
• Office Hours: Varies Monday - Friday 7:30 AM - 5:30 PM or 8:30 AM - 6:30 PM
• Required Travel: To surrounding offices when there are call offs for coverage purposes

What you will do

• Under general supervision and according to established policies and procedures, provides front desk coverage. Answers incoming calls, schedules appointments, greets patients, registers new patients in EPIC, schedules laboratory and off-site diagnostic tests requested by physician, verifies insurance eligibility and interprets covered benefits. Processes patient charges by totaling fees, applying insurance coverage, calculating adjustments, and receiving and recording payments in computer system. Clinic set-up and other office support.

What you will need

• High School Diploma or GED required
• Keyboard and computer skills
• A valid driver's license is required if the incumbent is selected to perform related duties at an off-site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.

Preferred

• A minimum of three months previous business office OR healthcare based experience
• Previous insurance, managed care, and integrative medicine experience preferred
• Medical terminology or coding experience
• Bilingual Spanish helpful, but not required

Benefits (For full time or part time positions)

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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