Patient Service Representative - Multispecialty Full time Days

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Representative to join their team. This role is crucial in delivering exceptional customer service to patients and guests, ensuring a smooth check-in and check-out process. The ideal candidate will possess strong communication skills and a commitment to supporting patients' needs. With opportunities for growth and a supportive environment, this position offers a rewarding experience in the healthcare sector. Join a team that values compassion and service excellence in a dynamic healthcare setting.

Qualifications

• High school diploma or GED required.
• 0-2 years experience in customer service preferred.

Responsibilities

• Greet patients and guests, confirming identity and providing information.
• Complete check-in/out functions and update patient information.
• Collect payments and perform end-of-day cash drawer closing.

Skills

Customer Service

Communication

Bilingual

Education

High School Diploma or GED

Bachelor's Degree

Job description

Patient Service Representative - Multispecialty Full time Days

Join to apply for the Patient Service Representative - Multispecialty Full time Days role at Northwestern Memorial Hospital.

Description

The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The role involves supporting the service area by checking patients in and out of appointments, demonstrating exemplary customer service when assisting patients and guests.

Responsibilities

• Communicates with patients and guests, greeting them upon arrival, confirming identity, and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances, and point of service payments.
• Posts payments, processes billing information, and performs “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• Performs other duties as assigned.

Qualifications

Required:

• High school diploma or GED equivalent.
• Zero (0) to two (2) years experience in a customer service position.

Preferred:

• Bachelor's degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

Benefits

We offer a wide range of benefits to support employees' physical, emotional, and financial well-being. Please visit our Benefits section to learn more.