Patient Service Representative - Multispecialty Full time Days

Northwestern Medicine; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Service Representative to enhance patient experiences through exemplary customer service. This role involves checking patients in and out, confirming identities, and providing essential information regarding their visits. The ideal candidate will possess strong communication skills and a commitment to maintaining a welcoming environment. With a focus on patient satisfaction, this position offers the chance to work in a dynamic healthcare setting, contributing to the well-being of the community while enjoying a variety of employee benefits.

Benefits

Health Insurance

Retirement Plans

Paid Time Off

Employee Assistance Program

Qualifications

• High school diploma or GED required.
• 0-2 years of customer service experience preferred.

Responsibilities

• Check patients in and out of appointments and provide necessary information.
• Collect co-payments and process billing information.
• Schedule appointments and inform patients of any delays.

Skills

Customer Service

Communication Skills

Bilingual

Education

High School Diploma or GED

Bachelor's Degree

Job description

Description

Monday - Friday, 8:00am to 4:30pm or 8:30am to 5:00pm

The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities:

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.

Qualifications

Required:

• High school diploma or GED equivalent.
• Zero (0) to two (2) years experience in a customer service position.

Preferred:

• Bachelor's degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit ourBenefitssection to learn more.