Patient Service Representative - Multispecialty Full time Days

Northwestern Medicine; Chicago, Buffalo (IL, NY); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Representative to join their team. In this role, you will be the first point of contact for patients, ensuring a welcoming environment and providing essential support throughout their visit. Your commitment to exemplary customer service will shine as you assist with check-ins, manage patient information, and handle billing processes. This position offers an opportunity to make a meaningful impact in a healthcare setting while enjoying a supportive work environment. If you are passionate about helping others and thrive in a dynamic atmosphere, this role is perfect for you.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Flexible Hours

Qualifications

• High school diploma or GED required.
• Zero to two years of customer service experience.

Responsibilities

• Greet patients and confirm their identity upon arrival.
• Collect co-payments and process billing information.
• Schedule appointments and inform patients of delays.

Skills

Customer Service

Communication

Bilingual

Education

High School Diploma or GED

Bachelor's Degree

Job description

Description

Monday - Friday, 8:00am to 4:30pm or 8:30am to 5:00pm

The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities:

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.

Qualifications

Required:

• High school diploma or GED equivalent.
• Zero (0) to two (2) years experience in a customer service position.

Preferred:

• Bachelor's degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit ourBenefitssection to learn more.