Patient Service Representative - MONTROSE URGENT CARE

Akron Children’s Hospital; Akron, Northern (OH, KY); Hybrid; USD 18,000 - 24,000; Part time

Job summary

Akron Children’s Hospital is seeking a Part Time Patient Service Representative for the Montrose Urgent Care onsite role in Akron, OH. The position emphasizes greeting patients, managing check-in, collecting co-pays, and coordinating visits with care teams.

The role requires a high school diploma and prior office experience; healthcare setting familiarity and knowledge of scheduling systems are preferred for efficient patient flow and accurate data entry.

Qualifications

• Office experience in clerical or administrative tasks.
• Experience in healthcare-related office settings preferred.
• Familiarity with scheduling systems and patient flow is a plus.

Responsibilities

• Greet patients and families; provide prompt, caring responses.
• Handle visit preparation, co-pay collection and patient tracking.
• Schedule visits or diagnostic testing per hospital procedures.
• Manage third-party payors and collect co-pays as needed.
• Perform general clerical tasks: faxing, copying, filing, mailing.
• Maintain front desk inventory and notify staff of needs.
• Support smooth office operations and HIPAA compliance.
• Ensure waiting room and desk area are clean and organized.
• Cross-cover clerical duties as required.

Skills

Office experience

Healthcare environment

Scheduling systems

Medical terminology knowledge

Interpersonal communication

Organizational skills

Basic math"

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Part Time (24 hours per week)

9:00am to 9:30pm (with weekend and holiday rotation)

Onsite for Montrose Urgent Care

Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Part Time

FTE: 0.600000

Status: Onsite