Patient Service Representative

Akron Children's; Stow (OH); On-site; USD 35,000 - 42,000; Full time

Job summary

Akron Children’s is seeking a Patient Service Representative to provide front-desk and administrative support in a busy healthcare setting. The role includes greeting patients, handling check-ins, collecting co-pays, and coordinating scheduling according to hospital procedures.

The position emphasizes accuracy, empathy, and efficient patient flow. The incumbent will work onsite in Ohio, with a full-time schedule (80 hours bi-weekly) and a variety of routine duties across reception, scheduling,

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare environment preferred.
• Experience with computerized scheduling system preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate with patients and staff.
• Strong organizational skills and ability to prioritize tasks.
• Experience using Microsoft Office or similar software required.

Responsibilities

• Greets and assists patients and families with prompt, caring responses.
• Performs point-of-service activities (visit prep, co-pay collection, patient tracking) under supervisor.
• Schedules patient visits or diagnostic testing using hospital procedures.
• Manages third-party payors and collection of co-pays.
• Handles routine clerical tasks (faxing, copying, filing, mailings, messages).
• Maintains front desk inventory and communicates needs to staff.
• Maintains department appearance and waiting area cleanliness as needed.
• Performs cross-coverage of clerical/administrative duties as required.
• Ensures HIPAA compliance.
• Performs other duties as required.

Skills

Office administration

Healthcare environment experience

Microsoft Office

HIPAA compliance

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Full-Time: 80 Hours Bi-Weekly

Variable Schedule

Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite