Patient Service Representative - MONTROSE URGENT CARE

Akron Children's Hospital; Akron (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

Akron Children's Hospital is seeking a part-time Patient Service Representative for Montrose Urgent Care. The role focuses on visit preparation, patient arrival/departure support, payment collection and delivering a positive patient experience.

You will work 24 hours per week on site, with weekend/holiday rotation, supporting a fast-paced urgent care setting. Responsibilities include greeting families, scheduling visits, handling insurance co-pays, maintaining office tasks, HIPAA compliance and

Qualifications

• High school diploma or equivalent required.
• Experience in clerical or administrative duties preferred.
• Healthcare office experience and scheduling systems knowledge preferred.

Responsibilities

• Greet and assist patients and families with prompt, caring responses.
• Handle visit preparation, co-pay collection and patient tracking as assigned.
• Schedule visits or diagnostic testing using hospital procedures and resources.
• Manage third‑party payors and collect co-pays.
• Perform routine front desk duties: faxing, copying, filing, mailing, and answering calls.

Skills

Interpersonal skills

Customer service

Organizational skills

HIPAA knowledge

Education

High school diploma

Tools

Microsoft Office

Job description

Part Time (24 hours per week)

9:00am to 9:30pm (with weekend and holiday rotation)

Onsite for Montrose Urgent Care

Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Part Time

FTE: 0.600000

Status: Onsite