Patient Service Representative - MH Cancer Care Sanford

MaineHealth; Sanford (ME); On-site; USD 30,000 - 45,000; Full time

Job summary

MaineHealth is hiring for the role of Patient Service Representative at their Cancer Care location in Sanford. The PSR will greet patients, handle appointment scheduling, and manage front office duties, benefiting from a $3,000 sign-on bonus for eligible new hires. This role requires effective communication skills and experience in a medical office setting, along with a commitment to providing quality patient care.

Benefits

Paid parental leave

Flexible work policy

Student loan assistance

Training and education resources

Well-being resources

Qualifications

• Experience in a medical office preferred.
• Customer service experience preferred.

Responsibilities

• Greets all patients in a polite, prompt, and helpful manner.
• Schedules, reschedules, confirms, and cancels patient appointments.
• Collects co-pays/patient due balances and schedules follow-up appointments.

Skills

Computer skills

Effective cash collection skills

Education

High School diploma or GED

Job description

Patient Service Representative - MH Cancer Care Sanford

Join to apply for the Patient Service Representative - MH Cancer Care Sanford role at MaineHealth

Patient Service Representative - MH Cancer Care Sanford

5 days ago Be among the first 25 applicants

Join to apply for the Patient Service Representative - MH Cancer Care Sanford role at MaineHealth

Description

For a limited time, MaineHealth is offering a $3,000 sign-on payment for Patient Service Representatives! Eligible candidates are hired (offer accepted) into a full or part-time Patient Service Representative position. Bonus amount prorated for part-time hires and per diem hires are ineligible. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Summary

The Patient Service Representative (PSR) role will greet patients, answer telephones, schedule appointments, and perform other overall general office duties as assigned.

Responsibilities

• Greets all patients in a polite, prompt, and helpful manner.
• Schedules, reschedules, confirms, and cancels patient appointments.
• Updates all patient demographic and insurance information at check-in and provides necessary forms for completion.
• Answers phones in a pleasant manner and assists callers directly when possible.
• Screens calls, documents detailed messages, and escalates to the appropriate individual in a timely manner.
• Collects co-pays/patient due balances, reviews encounter forms for completeness and accuracy, obtains patient signatures, and schedules follow-up appointments when indicated.
• Helps patients activate/navigate the patient portal.

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: High School diploma or GED preferred.
• License/Certifications: Driver’s license may be required.
• Experience: Experience in a medical office and customer service preferred.
• Additional Skills/Requirements: Computer skills, effective cash collection skills.

Additional Information

With a career at any of MaineHealth locations across Maine and New Hampshire, you’ll work with healthcare professionals who value the people around them and the communities they serve. We offer benefits supporting your needs today and flexibility for tomorrow, including paid parental leave, a flexible work policy, student loan assistance, training and education, and well-being resources.

MaineHealth is committed to investing in our care team and fostering an inclusive environment where you can thrive and reach your full potential. If you’re interested in building a career where people help deliver top-quality care, apply today.

If you have questions about this role, please contact Kerry A. Huckins at [e-mail].