Patient Service Representative - MH Cancer Care Sanford

MaineHealth Accountable Care Organization; Sanford (ME); On-site; USD 30,000 - 45,000; Part time

Job summary

A leading healthcare organization is seeking a Patient Service Representative in Sanford, ME. This part-time role involves greeting patients, scheduling appointments, and performing general office duties. The ideal candidate will have customer service and medical office experience. Join a committed team that values collaboration and community.

Benefits

Paid parental leave

Flexible work policies

Student loan assistance

Training and education resources

Well-being resources

Qualifications

• Medical office and customer service experience preferred.

Responsibilities

• Greet patients and assist with scheduling appointments.
• Update patient information and collect co-pays.
• Answer phones and screen calls.

Skills

Customer Service

Medical Office

Education

High School diploma or GED

Job description

Patient Service Representative - MH Cancer Care Sanford

Location: Sanford, ME
Facility: Maine Medical Center
Schedule: Part Time
Job Category: Clerical/Administrative Support
Req #: 29118
Date Posted: May 13, 2025

For a limited time, MaineHealth is offering a $3,000 sign-on payment for Patient Service Representatives!

Eligible candidates are hired (offer accepted) into a full or part-time Patient Service Representative position. Bonus amount is prorated for part-time hires; per diem hires are ineligible. Current MaineHealth employees are ineligible; former employees are ineligible until more than 6 months of separation from employment.

Summary:

The Patient Service Representative (PSR) greets patients, answers telephones, schedules appointments, and performs general office duties as assigned.

Responsibilities:

• Greet all patients politely, promptly, and helpfully.
• Schedule, reschedule, confirm, and cancel patient appointments.
• Update patient demographic and insurance information at check-in and provide necessary forms for completion.
• Answer phones pleasantly and assist callers directly when possible.
• Screen calls, document detailed messages, and escalate to the appropriate individual promptly.
• Collect co-pays/patient balances, review encounter forms for accuracy, obtain signatures, and schedule follow-up appointments when needed.

Required Minimum Knowledge, Skills, and Abilities (KSAs):

• Education: High School diploma or GED preferred.
• License/Certifications: Driver’s license may be required.
• Experience: Medical office and customer service experience preferred.
• Additional Skills/Requirements: None specified.

Additional Information:

Working with MaineHealth across Maine and New Hampshire, you'll collaborate with healthcare professionals who value their team and community.

We offer benefits supporting your current needs and future planning, including paid parental leave, flexible work policies, student loan assistance, training, education, and well-being resources.

MaineHealth is committed to investing in our care team and fostering an inclusive environment where you can thrive and reach your full potential. If you're interested in building a career where helping others is a priority, apply today.

For questions about this role, contact Kerry A. Huckins at [emailprotected].

MaineHealth requires all care team members to be vaccinated against Covid-19 and influenza, subject to medical or religious exemptions in accordance with applicable law.

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