Patient Service Representative, Limited – Common Ground

Veterans in Healthcare; Los Angeles (CA); On-site; USD 36,000 - 51,000; Full time

Job summary

Venice Family Clinic is seeking a Patient Service Representative to provide front desk support and bilingual client assistance in a health care setting. The role involves greeting clients, processing check-ins, and guiding patients to the appropriate services within a community-focused clinic in Venice, CA.

Under supervision, you will answer calls in Spanish and English for HIV/STD programs, handle administrative tasks, and help coordinate medical appointments.

Qualifications

• Front desk experience and administrative support preferred.

Responsibilities

• Answer calls for HIV, STD, and Syringe Exchange programs in Spanish and English.
• Provide accurate, nonjudgmental information to clients and patients.
• Greet clients and help navigate to appropriate services.
• Provide check-in/check-out services for medical visits.
• Keep the drop-in center and front desk clean and organized.
• Provide administrative support to HIV, Hepatitis C, Prevention and SSP programming.
• Per supervisor's direction arrange follow-up medical appointments.
• Provide additional backup administrative support as assigned.
• Perform other duties as assigned.

Skills

Bilingual Spanish/English

Job description

Work Location Venice,CA Job #32220 Work Hours Monday-Friday, 8:00am-5:00pm or 8:30am-5:00pm Employment Type 4 – Staff- Limited Duration 5.5 months Salary Range $26.42-37.49 Hourly Posted Date July 28, 2026 Bargaining Unit Teamsters – CX

Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.

Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need. The organization has more than 500 staff who serve 45,000 people with compassion, dignity, and respect across an area from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers, and mobile clinics, plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org. Join our Common Ground team as a Patient Service Representative and make a difference in the community. Under the direct supervision of the Director, the Patient Service Rep will provide front desk support. Key Duties:

• Answer calls for the HIV, STD, and Syringe Exchange program in Spanish and English.
• Provide accurate, nonjudgmental information to all clients and patients.
• Greet clients and support navigation to appropriate services.
• Provide check-in/check-out services to clients for medical visits.
• Keeps the drop-in center and front desk cleaned and organized.
• Provide administrative support to HIV, Hepatitis C, Prevention and SSP programming.
• Per the Provider, Case Manager or Supervision arrange for follow up medical appointments.
• Provide additional backup administrative support as assigned.
• Perform other duties as assigned.

Please note that this is a full-time limited position for 5.5 months and may convert to career.

Salary Range: $26.42 – $37.49 Hourly