Patient Service Representative - Gardena

University of California - Los Angeles Health; Gardena (CA); On-site; USD 30,000 - 43,000; Full time

Job summary

Venice Family Clinic is seeking a front desk receptionist to provide customer-service oriented administrative support for patients and clinicians. You will register patients, collect insurance information, schedule appointments, check in/out, handle payments, and triage calls, ensuring smooth flow from arrival to discharge.

Proficiency with EHR/EDR systems and Microsoft Office is expected. Bilingual English/Spanish is preferred, with a patient-centered approach and ability to work with diverse

Qualifications

• Front office reception experience in allied healthcare settings.
• Knowledge of dental/medical terminology.
• Ability to multi-task and prioritize workload to stay efficient.
• Knowledge of policies regarding release of medical records.
• Strong verbal, written and interpersonal communication skills.
• Excellent problem solving and conflict resolution abilities.
• Take initiative to provide excellent patient service.
• Remain composed when handling difficult patients or situations.
• Proficiency with Microsoft Office and EHR/EDR systems.

Responsibilities

• Provide customer service oriented administrative support to patients, staff, and clinicians.
• Complete patient registration including demographics and payer/insurance information.
• Schedule and coordinate new and follow-up appointments and cancellations.
• Check in and check out patients for smooth flow from arrival to discharge.
• Collect insurance cards, payments and daily cash balances.
• Answer phones and triage calls appropriately.
• Scan and upload records to the EHR, sort mail and distribute faxes.
• Process tasks in the EHR system daily.
• Provide backup administrative support as assigned.

Skills

Customer service

Multitasking

Communication skills

Microsoft Office

EHR/EDR

Tools

EHR/EDR systems

Job description

Description

Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need regardless of their ability to pay or personal circumstance. The organization has more than 500 staff who serve 45,000 people with compassion, dignity and respect across the Westside of Los Angeles, Inglewood, the South Bay and everywhere in between. We have a network of clinics, Early Head Start centers and mobile clinics plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.

The patient service rep at the front desk:

• Provides customer service oriented administrative support to patients, staff, and clinicians.
• Completes patient registration, including demographics and payer/insurance information.
• Schedules and coordinates new and follow up patient appointments and cancellations.
• Checks in and checks out patients, ensuring a smooth flow from arrival to discharge.
• Collects insurance cards, payments, and balances daily cash drawers.
• Answers phones and appropriately triage calls.
• Scans and uploads records to the electronic health record, sort and distribute mail and incoming faxes.
• Processes tasks in the EHR system daily.
• Provides additional backup administrative support as assigned.

Salary Range: $26.42 - $37.49 Hourly

Qualifications

Required

• Demonstrated work experience in front office reception in an allied healthcare setting.
• Knowledge of dental/medical terminology.
• Ability to multi-task and prioritize/organize workload to optimize efficiency and complete assignments on schedule.
• Knowledge of policies and procedures regarding release of medical records.
• Strong verbal, written and social communication skills and interpersonal skills to interact professionally and diplomatically with persons of diverse social, cultural, and economic backgrounds.
• Excellent problem solving and conflict resolution skills.
• Take initiative in providing excellent customer service to patients.
• Ability to stay composed when confronted by difficult patients or situations and respond professionally.
• Working knowledge of Microsoft Office, EHR/EDR and other computer programs.

Bilingual in English/Spanish preferred.