Patient Service Representative, Limited - Common Ground

UCLA Health; Los Angeles (CA); On-site; USD 36,396 - 51,646; Part time

Job summary

Venice Family Clinic is seeking a Patient Service Representative for the Common Ground program in Venice, CA. The role involves front desk support, answering bilingual calls, guiding clients to services, and coordinating medical visit check-ins and check-outs.

You will provide accurate information in Spanish and English, assist with HIV, Hepatitis C, and prevention programming, and help schedule follow-ups under supervision. This is a limited, full-time position with potential conversion.

Responsibilities

• Answer calls for the HIV, STD, and Syringe Exchange program in Spanish and English.
• Provide accurate, nonjudgmental information to all clients and patients.
• Greet clients and support navigation to appropriate services.
• Provide check-in/check-out services to clients for medical visits.
• Keeps the drop-in center and front desk cleaned and organized.
• Provide administrative support to HIV, Hepatitis C, Prevention and SSP programming.
• Per the Provider, Case Manager or Supervision arrange for follow up medical appointments.
• Provide additional backup administrative support as assigned.
• Perform other duties as assigned.

Job description

Patient Service Representative, Limited – Common Ground

Work Location Venice,CA

Job #32220

Work Hours Monday-Friday, 8:00am-5:00pm or 8:30am-5:00pm

Employment Type 4 – Staff- Limited

Duration 5.5 months

Salary Range $26.42-37.49 Hourly

Posted Date July 28, 2026

Bargaining Unit Teamsters – CX

Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.

Description

Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need. The organization has more than 500 staff who serve 45,000 people with compassion, dignity, and respect across an area from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers, and mobile clinics, plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.Join our Common Ground team as a Patient Service Representative and make a difference in the community. Under the direct supervision of the Director, the Patient Service Rep will provide front desk support.

Key Duties

• Answer calls for the HIV, STD, and Syringe Exchange program in Spanish and English.
• Provide accurate, nonjudgmental information to all clients and patients.
• Greet clients and support navigation to appropriate services.
• Provide check-in/check-out services to clients for medical visits.
• Keeps the drop-in center and front desk cleaned and organized.
• Provide administrative support to HIV, Hepatitis C, Prevention and SSP programming.
• Per the Provider, Case Manager or Supervision arrange for follow up medical appointments.
• Provide additional backup administrative support as assigned.
• Perform other duties as assigned.

Please note that this is a full-time limited position for 5.5 months and may convert to career.

Salary Range: $26.42 – $37.49 Hourly