Patient Service Representative- Kirkwood- FT, Days

Mercy; Kirkwood (MO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy in Kirkwood Clinic is seeking a Patient Services Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role includes greeting patients, handling scheduling and data entry, and maintaining confidentiality. Shift is Monday–Friday, FT Days, with training post-hire at the clinic.

Qualifications

• Strong verbal and written communication skills essential.
• Proficiency in basic computer data entry and word processing.
• Excellent customer service with professional demeanor.
• Accurate data entry and attention to detail.
• Maintain patient confidentiality per privacy policies.
• Able to adapt and remain poised under pressure.
• Complete Clinic Core Front Desk Training after hire.

Responsibilities

• Greet and assist patients and visitors at the front desk.
• Coordinate scheduling and data entry for appointments.
• Maintain confidentiality and privacy of patient information.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Discretion/privacy

Adaptability

Front desk training

Education

High school diploma or equivalent

Tools

MS Office

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Patient Services Representative- Kirkwood Clinic

Shift: Monday- Friday, FT Days

Therapy Setting

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.