Patient Service Representative, I

Jobtailor; Waukesha (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Wisconsin seeks a frontline customer service focused professional to support patients with appointments, tests, and billing inquiries.

You will enter billing information, follow up on missing details, and uphold medical records standards across the practice.

Qualifications

• High school diploma or equivalent.
• 1-2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow‑up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Billing entry

Medical records accuracy

Education

High School Diploma

Job description

Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow‑up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.

Requirements

• High school diploma or equivalent
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients

Core Competencies

Demonstrates strong customer service skills with a focus on providing efficient and high-quality service to patients. Ensures accurate billing information entry and maintains timely medical records in compliance with practice standards.