Patient Service Representative (FT) at Midlands Orthopaedics and Neurosurgery

Physicians Rehab Solution; Irmo (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Midlands Orthopaedics and Neurosurgery, PA in the Lexington/Columbia/Irmo area seeks a Patient Service Representative to greet patients, schedule appointments across multiple clinics, and support efficient clinic operations. You will maintain accurate records, protect patient confidentiality, answer inquiries, and help ensure a positive patient experience.

Experience in Physical Therapy office helpful; strong communication essential.

Qualifications

• 1-2 years of Physical Therapy Office experience preferred.
• Excellent Customer Service, Telephone, and Communication skills.
• Experience with patient scheduling & EMR systems preferred.

Responsibilities

• Greet patients and visitors in person and by phone.
• Schedule appointments and manage calendar across clinics.
• Maintain patient records and confidentiality.
• Assist clinic operations and ensure a welcoming environment.
• Protect patient information and ensure smooth patient flow.
• Support team with miscellaneous duties as needed.

Skills

Customer service

Telephone skills

Communication

Scheduling & EMR

Tools

EMR System(s)

Job description

Join Midlands Orthopaedics and Neurosurgery, PA and experience world-class healthcare at its best. This outpatient therapy clinic operates through a strategic partnership Physicians Rehab Solution (PRS).

We are seeking a candidate who is comfortable working across multiple clinic locations throughout the Lexington, Columbia, and Irmo areas.

Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology, and provide stellar patient care.

As a Patient Service Representative, you will play a vital role in creating a welcoming and positive experience for every patient. You’ll greet patients and visitors in person and over the phone, schedule appointments, and help ensure each visit runs smoothly. This role requires strong communication skills, attention to detail, and a compassionate approach to patient care. You’ll maintain accurate records, protect patient confidentiality, and support clinic operations by following established procedures. Above all, you’ll contribute to a friendly and efficient environment that promotes patient satisfaction and teamwork across the clinic.

A Patient Service Representative who excels in this role will:

• Welcome patients and visitors by greeting, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording, and collecting patient charges.
• Protects patients' rights by maintaining the confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to a team effort by accomplishing related results as needed.
• Other duties as assigned.

Preferred qualifications:

• 1-2 years of Physical Therapy Office experience preferred
• Excellent Customer Service, Telephone, and Communication skills
• Experience with patient scheduling & EMR Systems preferred

Physicians Rehab Solution provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position requires a background check upon acceptance.

Please note:

Salaries shown on independent job search websites reflect general market data and do not represent official figures from Midlands Orthopaedics and Neurosurgery, PA or Physicians Rehab Solution. Compensation details will be discussed directly with candidates during the hiring process.