Patient Service Representative - Frisco Building (Clinic, Full Time)

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy seeks a Patient Service Representative to be the first point of contact for patients and visitors. You will ensure a positive patient experience by managing front desk operations and workflows.

The role requires strong communication, basic computer skills, and a commitment to patient privacy, with adaptability to work in a fast-paced environment. Mercy offers comprehensive benefits and a supportive team.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy.
• Discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet and assist patients and visitors at the front desk.
• Manage front desk operations and patient registration workflows.
• Protect patient privacy and comply with privacy policies.

Skills

Verbal and written communication

Computer skills

Customer service

Attention to detail

Confidentiality

Discretion with patient privacy

Adaptability under pressure

Front Desk training

Education

High school diploma

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

• Education: High school diploma or equivalent.

Job Description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications

• Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Demonstrate discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Clinic; Weekdays