Patient Service Representative- FLOAT

Advocate Health; South Milwaukee (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health is seeking a front desk registrar to greet patients and coordinate the check-in process in a busy medical office. You will collect demographics and insurance information, verify coverage, and schedule appointments while guiding patients with clear directions and test preparations.

No prior experience is required; a high school diploma is sufficient. The role emphasizes excellent customer service, attention to detail, and strong communication with patients and staff in a

Qualifications

• Excellent customer service and interpersonal skills are essential.
• Strong written and verbal communication abilities to interact with patients, staff and physicians.
• Proficiency with common PC software (MS Office) and email systems.
• Typing/data entry speed with accuracy is required.
• Good organizational skills and ability to manage multiple tasks.
• Ability to follow written and verbal instructions and file information accurately.
• Comfort working in a fast-paced medical office with attention to detail.

Responsibilities

• Greets patients and visitors and answers routine information requests; screens calls and takes messages.
• Registers patients; collects demographics and insurance information; verifies coverage and posts payments.
• Schedules appointments and coordinates cancellations, reschedules, and additions; provides test prep and arrival instructions.
• Updates insurance and financial data and communicates changes to patients.
• Ensures information is complete and accurate per payer requirements; reports issues to the appropriate department.
• Monitors patient flow and assists patients with transportation, directions, and wheelchair needs.
• Performs visit closure: checks out patients, schedules follow-ups, and provides visit summaries.
• May file or deliver patient information and complete required forms/documentation.

Skills

Customer service

Communication skills

Computer skills

Data entry

Organization

Instructions literacy

Attention to detail

Fast-paced environment

Education

High School Diploma

Tools

Microsoft Office

Email

Job description

Major Responsibilities:

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Physical Requirements and Working Conditions:

• Exposed to normal medical office environment, may be exposed to potentially ill patients.
• Must be able to sit for extended periods of time.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.